999 emergencies

Dial 999

  • if someone’s life is at risk,
  • if there is a risk of serious damage to property,
  • if a crime is happening
  • if someone suspected of a crime is nearby

Ask for the:

Ambulance Service

  • If someone is seriously ill or injured, and their life is at risk.

Fire and Rescue Service

  • If there is a fire which is likely to cause risk to life or property


  • If a crime is happening right now.
  • Someone is in immediate danger, or there is a risk of serious damage to property.
  • A suspect for a serious crime is nearby.
  • There is a traffic collision involving injury or danger to other road users.

British Transport Police

  • when a crime is happening,
  • someone suspected of a crime is nearby,
  • someone is injured, being threatened or in danger.

on the railway

After being connected to the emergency operator

you will be asked:

  • What emergency you have, to enable the service to decide what the response will be.
  • The full address where the emergency is. This information is entered into a computer database to start a search for the address.
  • The nearest main road assists =in narrowing the search which saves time.
  • The telephone number that you are calling from, so that you can be contacted again if further information is needed.
  • Your own address if it is not the address at which the emergency is.
  • If you are unfamiliar with the area and are unable to give a precise address you will be asked for any landmarks that you can see.
  • It may seem as though you are being asked too many questions and your call is taking too long to deal with. Don’t worry, the service will already be on the way whilst you are still talking to the Operator.
  • The emergency service operator may stay on the line to give advice if this does not put you at risk.

999 or 112?

In the UK dialling 999 or 112 will connect you to the emergency operator. There is no difference. 112 is recognised throughout the European Union.