It’s worth researching the market and what your new consumer rights mean before you buy, particularly if you are shopping for expensive items. If you know your rights, you can spot traders who do not seem to be compliant and so avoid potential problems from the start.
Use Citizens Advice consumer service
The consumer service can advise on consumer problems or give pre-shopping advice to reduce risk.
Phone 03454 040506 Monday to Friday 9am to 5pm, except Bank Holidays.
You can also email queries through the website citizensadvice.org.uk
If you do have a problem you can visit:
Ashford Borough Citizens Advice Bureau
answerphone/call back/live line
Monday to Friday 09.30 – 16.00
Drop in no appointment needed.
Last face to face appointment 11.30
Citizens’ Advice: Know your new rights