False claims by solar panel salesmen

Kent Trading Standards Alerts logoHomeowners with solar panels are being contacted by salesmen making false claims about their existing solar panels.

False claim one

Salesmen are encouraging homeowners to replace their existing solar panels and claiming that fire crews will not attend a fire involving older solar panels.

This is false! The Fire Service will always attend a fire no matter the cause.

For more information visit Kent Fire and Rescue.

False claim two

Salesmen are offering free health checks on Solar PV installations in conjunction with The Microgeneration Certificate Scheme (MCS) (an industry-led and nationally recognised quality assurance scheme).

This is false! MCS has not partnered with any installation or maintenance companies and does not carry out health checks or maintenance.

For more information visit the MCS website.

Report calls to KCC Trading Standards via Citizens Advice consumer helpline.

By online form 

By telephone: 03454 04 05 06
Monday to Friday from 9am to 5pm.

Kent County Council Trading Standards 4 August 2016

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