Improving access to Patient Transport

Improving access to non-emergency Patient TransportAshford Clinical Commissioning Group

Kent Clinical Commissioning Groups

Opens: 08 December 2016
Closes: 31 January 2017

Last year all NHS Clinical Commissioning Groups (CCGs), the GP-led organisations that plan and pay for health services across  Kent commissioned a new contractor to provide non-emergency Patient Transport.  At the same time patients and carers from across Kent helped to write a Patients’ charter setting out their expectations for how they wanted to see the service provide a high quality of care, and safely look after them in a quick and friendly way.

Now that the new contractor for non-emergency Patient Transport (G4S) service has been in place for 5 months, the Clinical commissioning groups across Kent in Ashford, Canterbury and Coastal, Dartford Gravesham and Swanley, Swale, South Kent Coast, Thanet and West Kent want to hear from you or your loved ones who have used the service since July 2016,  to see if it is living up to the Kent Patient Transport Service (PTS) patients’ charter.

Complete the survey

The CCGs would appreciate it if you could complete our survey. All the information you provide will remain confidential and be anonymised so that no health professionals will receive any information that identifies you personally.

They would like you to be as open as possible as we want to understand your experiences both good and bad so we can see where improvements may need to be made.  They are hopeful that there will be some good points and compliments to tell us.

This survey will close on  31  January 2017 

If you have any queries please contact: or call 03000424348

NHS Ashford Clinical Commissioning Group 08 December 2016

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