Prepare for flooding

In the third of our posts on preparing for winter we bring information from the Environment Agency on preparing for flooding.

Make a flood plan

Plan how you’ll respond to a flood. Use a template to make a:

Protect your property

You can:

You may need permission to do work that will affect the flow of a river or divert flood water.

If you own a riverside property

If you own property next to a watercourse, for example a river, culvert, brook or mill stream, you must:

  • maintain river beds and banks
  • not obstruct the water flow

Read guidance on the rights and responsibilities of owning a riverside property.

Contact the Environment Agency if you have questions about your responsibilities.

Environment Agency
enquiries@environment-agency.gov.uk
Telephone: 03708 506 506
Minicom: 03702 422 549
Monday to Friday, 8am to 6pm

Sign up for flood warnings

Get warnings by phone, email or text message if your home or business is at risk of flooding. You can only get warnings for properties in England or Wales.

You’ll need to provide:

  • the address you’re registering
  • a phone number you can be contacted on day or night
  • an email address

The service is free.

Register online:
https://fwd.environment-agency.gov.uk/app/olr/address method=selectCustType&recipType=b4ec5cfbac1370cd00a27c3234b501a4

Sign in if you want to update your details or cancel your account.

Other ways to register

You can also register, update your details or cancel your account by calling Floodline.

Floodline
Telephone: 0345 988 1188
24-hour service

If you have a disability or need extra help

Ask your council if you can be put on a list to get extra help during a flood.

Apply to be added to the priority services register for gas and electricity supply

Ask Floodline to send flood warnings to a friend or relative on your behalf.

Floodline
Telephone: 0345 988 1188
24-hour service

gov.uk www.gov.uk/prepare-for-flooding/future-flooding

Get insurance

You can:

Get evidence of flood risk

Contact the Environment Agency if your insurer asks for evidence of your flood risk.

Environment Agency
enquiries@environment-agency.gov.uk
Telephone: 03708 506 506
Minicom: 03702 422 549
Monday to Friday, 8am to 6pm

You’ll get a letter within 20 days. It’s free for individuals and £60 for businesses.

If you’ve done work on your property

You or a surveyor can complete a Flood Risk Report. This will tell insurers or buyers how the work has reduced the flood risk.

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