UK online retail sales hit £133bn in 2016 and it is estimated to continue rising as we enjoy shopping in the comfort of our own homes.
The huge increase in parcels has lead to a number of businesses promising cheap and quick delivery services to meet demand. This has resulted in a rise in complaints as courier companies compete on price but fail to deliver on time.
If you are shopping online this Christmas find out when the business can deliver the goods, especially if you want them to arrive before Christmas day.
If they don’t arrive in time contact the business as soon as you can. Use their complaints process to make a formal complaint.
Online retailers pass the parcel as couriers fail to deliver the goods
If something you ordered hasn’t arrived
Kent County Council 15 December 2017