Author Archive: Bob Shrubb

Chair of South Ashford Community Forum

Clearer return rights for 30 days!

Know your new rightsThe short term “right to reject” enables you to return goods to a trader, within a 30 day period, for a full refund if your core rights have been breached. The burden of proof will be on you to show that the goods are not satisfactory, fit for purpose or as described.

Know your cancellation rights.

Consumer law states that cancellation terms must be fair, transparent and prominent. However, your cancellation rights vary depending on where and when the contract was made and what it is for. Take time to find out about cancellation rights for the item or service you are buying.

Citizens’ Advice: Know your new rights

Powergen Developer at Forum meeting

Powergen site developmentQuinn Estates, the company proposing to develop the “Powergen” site will be presenting their proposals at South Ashford Community Forum’s next meeting.

The meeting will be
at 6:15pm
on Tuesday, 17th November
at South Ashford Baptist Church
Brookfield Road, Ashford, TN23 4EY View on Google Maps

The proposals are for 622 apartments and 28 houses on the site that comprises most of the undeveloped land either side of Victoria Way.

Quinn Estates have kindly provided South Ashford Community Forum with pdf copies of the display boards. We have posted links to the files below.

DoDemocracy-with-background-700x338Parliament Week

The meeting falls in Parliament Week. There will be a session on the theme of “Do Democracy”


Check the terms and conditions

Know your new rightsThe Consumer Rights Act states that terms and conditions must be prominent, so important terms hidden in the small print may not be compliant with the law.

Essential information must be provided.

Traders, service providers, letting agents and secondary ticket sellers are covered by the new Consumer Rights Act. They must provide you with prominent, clear and honest information before you buy from, or enter into a contract, with them.


Citizens’ Advice: Know your New Rights

Health Improvement Services Consultation

Kent County CouncilKent County Council is canvassing residents’ thoughts on a proposed new model for future public health improvement services that aims to assist them to live longer lives.

A consultation is underway to ensure that all KCC Public Health services are based around the needs of the person, encourage personal responsibility and, wherever appropriate, are delivered within integrated services. There will be a particular focus on the health inequalities within and between communities.

KCC Public Health Director Andrew Scott-Clark explains: “The way that Public Health currently commissions means that these services work independently and each has specific outcomes to achieve. For example; in the smoking services, success is measured by how many people have quit smoking. An individual may need to access a number of these services if they have more than one health behaviour that they wish to change. (more…)

Health Visiting and School Public Health Service Consultation

Kent County CouncilKent County Council (KCC) is seeking views on the proposed service delivery models for Health Visiting and the School Public Health Service.  Consultation responses will be used to improve services and ensure that they are designed around the needs of Kent residents. Residents are at the heart of what KCC do and how we deliver services.

KCC continues to actively engage all stakeholders, undertake ongoing service evaluation, research and focus group work to tailor all services to local needs. They value the opinion of all current, past and potential services users and want to create the opportunity for the wider public to shape service delivery in the future.

Kent County Council would like to hear your views on future models they have proposed to deliver services to children and young people, and which will best achieve the desired outcomes for the 0-19 population.

Consultation ends 14 December 2015

Kent County Council 2 November 2015

National Consumer Week

Know your new rightsThree core requirements

The Consumer Rights Act 2015 requires that goods and services must be:

  • as described
  • of satisfactory quality and
  • fit for purpose.

Digital Content

Digital content, such as online film and games, music downloads or e-books, is also covered. You have a right to a repair or replacement of faulty digital content

It is important to check before you buy that digital content meets your requirements and is compatible with your hardware and software.


Citizens’ Advice: Know your New Rights

Know your new rights.

The Consumer Rights Act will streamline 8 pieces of legislation into one, making it easier to understand and use your consumer rights. This will help consumers and businesses to avoid disagreements. But when a problem does occur, the changes will also make it easier to settle through the offer of alternative dispute resolution, which can avoid expensive court cases. (more…)

Provision of talking therapies in Kent

Ashford CCGEast Kent IAPT procurement

Improving Access to Psychological Therapies (IAPT) is an NHS programme rolling out services across England offering interventions approved by the National Institute of Health and Clinical Excellence (NICE) for treating people with depression and anxiety disorders.

The NHS in east Kent is committed to making sure that talking therapies are available for people with anxiety, depression and other common mental health problems. We want people who need talking therapies to get a high quality service and have a choice of provider.

The current contracts for NHS talking therapies which started in 2012 run out at the end of December 2015.

So the four clinical commissioning groups (CCGs) in east Kent, which plan and pay for the majority of local health services, have carried out a procurement for organisations to provide talking therapies from 1 January 2016 (more…)

Big Energy Saving Week – Check – Switch – Save





Make sure you aren’t paying too much or missing out on any benefits or support that could boost your income and lower costs.

Call your supplier or visit your nearest Citizens Advice for more information.

You could save £200 or more by switching energy tariff or supplier. Use your Power to Switch and visit or go to a Big Energy Saving Week event near you.

Make your home energy efficient and cut your bills by hundreds. Don’t leave your TV on standby or mobile on charge unnecessarily, and ask your supplier about help to pay for insulation or a boiler