Know your new rights.

The Consumer Rights Act will streamline 8 pieces of legislation into one, making it easier to understand and use your consumer rights. This will help consumers and businesses to avoid disagreements. But when a problem does occur, the changes will also make it easier to settle through the offer of alternative dispute resolution, which can avoid expensive court cases. (more…)

Big Energy Saving Week – Check – Switch – Save





Make sure you aren’t paying too much or missing out on any benefits or support that could boost your income and lower costs.

Call your supplier or visit your nearest Citizens Advice for more information.

You could save £200 or more by switching energy tariff or supplier. Use your Power to Switch and visit or go to a Big Energy Saving Week event near you.

Make your home energy efficient and cut your bills by hundreds. Don’t leave your TV on standby or mobile on charge unnecessarily, and ask your supplier about help to pay for insulation or a boiler

Take care with fancy dress this Hallowe’en & Bonfire night

People gearing up to celebrating Hallowe’en are being urged by the Chief Fire Officers Association (CFOA) to take extra precautions to avoid injury.

The warning about the dangers of children’s fancy dress clothing comes just days before Hallowe’en and Bonfire Night.

We are urging parents to make sure they are not using candles when youngsters are wearing these costumes, as tests have shown they can be engulfed in flames in as little as nine seconds. Currently they are classed as toys, meaning they are less fire resistant than everyday clothing. (more…)

Big Energy Saving Week: save

BESW15 Check - Switch - SaveThe best way to pay less for your fuel is simply to save energy around your home.

This doesn’t mean doing without – you can waste less by being energy efficient. The Energy Saving Trust estimates that the average home in the UK could save up to £130 per year – and avoid emitting 500kg of carbon dioxide – simply by taking energy saving steps.

Are you worried about how much money you’re spending to heat and light your home? Do you want to spend less? There are some simple steps you can take to save money and energy by changing the way you use appliances or making your home more energy efficient. (more…)

Big Energy Saving Week: switch

BESW15 Check - Switch - SaveMany people stay on the same tariff or with the same energy supplier for years, without realising they could be getting a better deal elsewhere. By switching tariffs or suppliers, or joining an oil club, you could save hundreds on your fuel bill. Take control of your energy costs – why pay more than you have to?

Make sure you can enjoy a comfortable, healthy home without the anxiety of ever-rising costs, If you’ve never switched before it is well worth having a look around to see what’s on offer. (more…)

Big Energy Saving Week – Check

BESW15 Check - Switch - SaveAlthough energy bills are the top financial concern for households, 63 per cent of people say there is nothing that they feel they can do about them. But you could save hundreds of pounds a year on your fuel bill by simply checking you’re not paying more than you have to for your energy. Follow our three simple steps below and you could reduce your fuel bill without having to cut down on the energy you use.

Big Energy Saving Week 2015

Big Energy Saving WeekBig Energy Saving Week; a national campaign to help people cut their fuel bills and get all the financial support they are entitled to, starts on 26 October 2015.

The week focuses on raising public awareness of the switching energy supplier/tariff to get the best deal and efficiency issues. This is the fifth Big Energy Saving Week and is a partnership between Citizens Advice, the Energy Saving Trust and the Department of Energy and Climate Change with the support of numerous organisations, charities and companies.