Fake Bank Letters

Action FraudLloyds customers should be on the lookout for a new sophisticated fraud that involves fraudsters sending fake bank letters. 

The convincing letters being sent are a replica template from Lloyds and include their logo, address and signature from a customer service representative.

The letter tells recipients that there have been some “unusual transactions” on their personal account and asks them to call a number highlighted in bold to confirm they are genuine.

When victims call the number, an automated welcome message is played and the caller is asked to enter their card number, account number and sort code followed by their date of birth.Victims are then instructed to enter the first and last digit of their security number.
The fraud was spotted by the Daily Telegraph who was alerted to it by a reader who had three identical letters sent to an office address. On separate occasions the Daily Telegraph ran some tests using fake details and were passed to fraudsters who claimed to be from a Lloyds contact centre. The bank has confirmed that the phone number and letters are fake.

The letters are essentially a sophisticated phishing attempt and serves as a warning to consumers to question written correspondence from their banks.

If you are ever suspicious about correspondence from your bank you should call the customer serviced number on the back of their card.

To report a fraud and cyber crime, call us on 0300 123 2040 or visit

Action Fraud 9 December 2016

It is likely that similar fraud will be attempted other bank’s details.

  1. Never disclose security details, such as your PIN or full banking password
  2. Don’t assume an email, text, letter or phone call is authentic
  3. Don’t be rushed – a genuine organisation won’t mind waiting
  4. Listen to your instincts – you know if something doesn’t feel right
  5. Stay in control – don’t panic and make a decision you’ll regret


Modern Slavery

Human Trafficking and Modern Day Slavery

Modern Slavery

While awareness of modern slavery and human trafficking is slowly growing, the signs are often hidden, making victims even harder to recognise.

Businesses like nail bars, takeaways, car washes and farms may unknowingly be employing people who have been trafficked into the country – or they could be a cover. Landlords could be providing accommodation to groups of people being controlled or exploited. And taxi companies, petrol stations or hotels may be used when transporting, holding or working victims. (more…)

MoJ consult on sentences for dangerous drivers

Ministry of Justice LogoDriving offences and penalties relating to causing death or serious injury

Ministry of Justice

Opens 5 December 2016
Closes: 1 February 2017

Dangerous drivers who kill are set to face life sentences, under plans put forward by ministers.

  • Government acts to introduce life sentences for causing death by dangerous driving
  • Life sentences for careless drivers who kill whilst under the influence of drink or drugs
  • New, 3 year jail terms for careless drivers causing serious injury

Dangerous drivers who kill are set to face life sentences, under plans put forward by ministers.

Dangerous drivers causing death by speeding, street racing or while on a mobile phone are among those now facing the same sentences as those charged with manslaughter.

Offenders who cause death by careless driving whilst under the influence of drink or drugs could also be handed life sentences – an increase on the current 14 year upper limit.

New plans come as ministers seek to deter dangerous, criminal behaviour on our roads, and make sure killer drivers face the toughest penalties. (more…)

The 12 scams of Christmas

One in four Brits has fallen victim to a scam, with Christmas being the prime time for fraudsters to trap consumers. Most victims fall foul to scams online, with fraudsters using social media and fake emails to offer fake bargains. But just how can you protect your spending this Christmas?

Consumer expert Alice Beer gave her must-know tips for avoiding the scams on ITV’s This Morning, yesterday.

Read more on the 12 Scams of Christmas on the programme page

  1. Online shopping
  2. Social media scams
  3. E-cards
  4. Fake emails
  5. Fake delivery notification
  6. Charities
  7. Auction fraud
  8. Fake goods
  9. Mobile phone safety
  10. Ticketing fraud
  11. Fake gift cards/coupons
  12. Secret Santa scams

ITV 30 November 2016

Online scams

Take Five to stop fraudOnline fraud covers everything from online shopping to online banking, but one thing can help prevent both: take the time to install the built-in security measures most browsers and many banks offer. These can help protect you whether the criminals are trying to dupe you with fake pop-ups in your online banking window, sending you ‘scam alert’ messages hiding malware, or faking retailer websites to make you input your financial details.


Email scams

Take Five to stop fraudCriminals don’t just try and contact you by phone and text, they also ‘phish’, contacting you by email too. So always be suspicious of unsolicited emails that are supposedly from your bank or some other trusted organisation because the address can easily be faked. Never automatically click on any links they contain either, not before stopping to check if they seem genuine first. It is safer to type the web address of your bank or other organisation rather than use a link from an email.


Think before you buy

Think before you BuyMillions of consumers lose money because they do not know their rights

Research carried out by Kent County Council showed that a majority of Kent residents are unaware of their consumer rights before they buy; often only finding out when something goes wrong.

The top reported issue in Kent is with the purchase of second-hand cars, with 36% of the county’s population likely to have a problem in this area. A further 26% are at risk of falling victim to rogue traders, also known as doorstep criminals.

The findings raise concerns that a large proportion of residents are at risk of being a victim of consumer crime and are unaware of their basic consumer rights. (more…)