Finance

Beware of bogus SSAFA collectors

Please be aware that there are bogus collectors purporting to be from SSAFA, they are operating on a door to door basis in Kent.

  • SSAFA does not conduct door to door collections.
  • All SSAFA collections are conducted at organised events, never door to door.
  • All SSAFA volunteers carry photographic Identity Cards.

These bogus collectors are operating in the Dover and Folkstone area and there have been further reports of bogus caller activity from other areas of Kent.

In the event that these bogus operators call on you, this is the action you should take.

  • Politely decline to contribute whatever is requested.
  • If you feel afraid or threatened by a doorstep caller, phone 999. For non-urgent calls, phone Kent Police 101.
  • If someone knocks on your door claiming to work for SSAFA, report it to SSAFA directly on 01622 792363.

NEVER agree to work being done by or paying cash to someone you have just met on your doorstep.

Report it

If you have you fallen victim to a doorstep criminal? Report it to KCC.

For advice and to report issues to KCC Trading Standards contact the Citizens Advice consumer service

Give safely to SSAFA

You can give to SSAFA

  • online at https://www.ssafa.org.uk/give
  • by telephone: 020 7463 9225
  • by post: send a cheque made payable to SSAFA toSSAFA
    The Armed Forces Charity
    4 Dunstan’s Hill
    London EC3R 8AD

SSAFA  16 July 2018

Beware of internet banking scams

Kent County Council (KCC) have received reports of fraudsters tricking people into giving them access to their internet banking.

The criminals pose as employees from broadband providers and claim that someone has hacked into their account, the user is then tricked into giving access to their computer and told to log into their internet banking.

So far, Police have identified 45 victims with a combined loss of £128,000.

A current trend is for victims to be sent an automated message stating that their router has been compromised. Please do not respond to this message but instead contact your broadband provider directly for advice.

Never allow a caller access to your computer. An internet provider will never ask for your bank details.

NEWSFLASH: Ashford man loses £21,000 to internet banking scam.
www.kentonline.co.uk/ashford/news/man-conned-out-of-21k-in-cyber-scam-186590/

For more information on how to keep you and your family safe from scams, visit the KCC Public Protection website.
www.kent.gov.uk/social-care-and-health/care-and-support/staying-safe/scams/types-of-scam

Report it

For advice and to report issues to KCC Trading Standards contact

Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Online: https://www.citizensadvice.org.uk/consumer/scams/reporting-a-scam/

Kent County Council 20 July 2018
https://mailchi.mp/b5521017efa9/beware-of-internet-banking-scams?e=5d620a3416
(KCC distribute Consumer Alerts via Mailchimp)

Fraud Alert for TSB Customers

Action Fraud have issued two fraud alerts regarding customers of TSB.

The first warns of an increased risk of phishing attacks following the problems recently experienced by TSB.

The second warns of an increase in the number of “port out” fraud cases reported by TSB customers. Fraudsters are number porting a victim’s telephone number to a SIM card under their control and then using the number to access the victim’s bank accounts.

Protect Yourself

Whilst the advice given by Action Fraud is particularly relevant to TSB customers at this time, it should be followed by everybody:

  • Don’t assume an email or text is authentic:

    Always question uninvited approaches in case it’s a scam. Phone numbers and email addresses can be spoofed, so always contact the company directly via a known email or phone number (such as the one on the back of your bank card).

  • Clicking on links/files

    Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected text or email. Remember, a genuine bank will never contact you out of the blue to ask for your full PIN or password.

  • If you have received a suspicious TSB email,

    please do not respond to it, report it to Action Fraud www.actionfraud.police.uk/report_phishing and also forward it to emailscams@tsb.co.uk

  • PAC Code notifications

    If you receive an unsolicited notification about a PAC Code request, contact your network provider immediately to terminate the request. Also notify your bank about your phone number being compromised.

  • Requests to move money:

    A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account.

  • Every Report Matters.

    If you have been a victim of fraud or cyber crime, report it to us online or by calling 0300 123 2040.

  • Visit Take Five and Cyber Aware

    for more information about how to protect yourself online.
    https://takefive-stopfraud.org.uk/
    https://www.cyberaware.gov.uk/

(more…)

FIFA 2018 World Cup Alert

The 2018 FIFA World Cup will take place from 14th June – 15th July 2018. The worldwide demand for match tickets, flight tickets, and somewhere to stay throughout the competition is expected to be significant. Those planning to travel should exercise caution when considering the purchase of tickets or accommodation because the event is highly likely to be targeted by fraudsters looking to take advantage of unsuspecting fans.

Fraudsters will likely be posing as:

  • Official World Cup ticket vendors or private individuals attempting to sell on a match ticket via online marketplace.
  • A fraudulent website or operator offering non-existent flights or other transport to host cities.
  • An accommodation booking service, hotel or operator, offering seemingly convenient accommodation in one of the host cities for the duration of the game.
  • Lottery or competition organisers claiming that you’ve won a prize or cash related to the tournament.

Action Fraud received over six hundred reports and intelligence submissions in relation to the previous World Cup so it’s vital that football fans exercise caution when considering a purchase or making a transaction.

Protect yourself:

  • Listen to your instincts: If something feels wrong then it is usually right to question it. Fraudsters will use the promise of steep discounts to lure you into handing over your money or revealing personal/financial details.
  • Clicking on links/files: Don’t be tricked into giving a fraudster access to your personal or financial details, and never automatically click on a link in an unexpected email or text.
  • Visit the Action Fraud website and take a look at their Ticket Fraud, Holiday Fraud and Lottery Fraud advice pages before making any decisions or bookings.
  • For useful advice and information on the World Cup please visit the Government Guidance Pages: https://www.gov.uk/guidance/be-on-the-ball-world-cup-2018

Visit Take Five (takefive-stopfraud.org.uk/advice/) and Cyber Aware (cyberaware.gov.uk) for more information about how to protect yourself online.

Action Fraud  18 April 2018
www.actionfraud.police.uk/news/action-fraud-warns-football-fans-ahead-of-2018-world-cup-Apr18

Doorstep criminal alerts

Kent County Council have issued two alerts of fraudulent activity:

Bogus Police and Trading Standards Officers

Kent Trading Standards and Kent Police have received reports of criminals contacting residents by phone or in person claiming to be a Police or Trading Standards Officer. They will often refer to some previous poor work that might have been carried out and falsely claim the people involved have been arrested or are already in court.They insist the resident pays money which will be reimbursed after the court hearing.

The Police, Trading Standards, or the Court, would never ask for money – under any circumstances.

This type of fraudulent activity is on the rise so please report calls or visits to Kent Police. Residents that have previously been victims of doorstep crime are particularly at risk so please warn neighbours, friends and/or relatives if you think they may be targeted.

Report to Kent Police on 101 or at your local Police station.

Report it to Kent Police online
www.kent.police.uk/services/report-online/kent-police-online-reporting/

Criminals taking advantage of the bad weather

Doorstep criminals will take advantage of the current bad weather. Anyone calling at your home offering to do work on your roof, guttering, driveway, or inside your property, should be treated with caution.

Accepting work from a doorstep criminal can result in paying much more than you intended for very poor, unnecessary and sometimes dangerous work.

If you require work done to your home get at least three quotes and never give a doorstep caller cash.

For a list of Kent County Council approved traders

Please look out for neighbours and report any suspicious doorstep criminals to us.

Report it

www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service
www.citizensadvice.org.uk/consumer/ or

phone 03454 04 05 06
Monday to Friday from 9am to 5pm.

Kent County Council Public Protection  01 March 2018

KMFRA announces Council Tax increase

The Kent and Medway Fire and Rescue Authority (KMFRA) met on 13 February and agreed the Council Tax for the Authority for 2018/19.

The agreed that the KMFRA element of Council Tax should be increased by 2.95% which is an annual increase 4p a week (£2.16 a year) for a household in a Band D property. This is higher than that originally announced and follows the Secretary of State for Communities and Local Government’s announcement of an increase in the amount by which authorities could increase their precept without a referendum.

We show the total Council Tax for a Band D property in the unparished areas of Ashford.

The table shows the annual Council Tax for a Band D property

Authority 17/18 % Rise £ Rise 18/19
Kent County Council 1,178.82 4.99% 58.82 1237.64
Ashford Borough Council 154.00 2.28% 3.50 157.50
Kent and Medway Fire and Rescue Authority 73.35 2.95% 2.16 75.51
Kent Police and Crime Commissioner 157.15 7.64% 12.00 169.15
Total 1563.32  4.89% 76.48 1639.80

 

Open consultation: Regulations for a safeguard energy tariff

Data sharing regulations for a safeguard energy tariff

Department for Business, Energy & Industrial Strategy (DBEIS)

Opens 12 February 2018
Closes 26 February 2018

Consultation description

DBEIS looking for views on adding a safeguard energy tariff imposed by Ofgem (the regulator) for vulnerable consumers on standard variable and fixed-term default tariffs to the list of fuel poverty measures for which public authorities can share data with gas and electricity suppliers for the purpose of assisting households in fuel poverty.

Part 5 of the Digital Economy Act 2017 gives government powers to share personal information across organisational boundaries to improve public services. It says what data can be shared and for which purposes, and includes safeguards to ensure that the privacy of citizens’ data is protected. www.legislation.gov.uk/ukpga/2017/30/contents/enacted

Part 5 allows data sharing between specified public authorities and energy suppliers for the purpose of alleviating fuel poverty. The data sharing must be for use under one of the fuel poverty measures listed in section 36(3) of the Act. The list currently includes measures such as the Warm Home Discount and the Energy Company Obligation scheme.

Other fuel poverty measures, such as Ofgem’s proposed safeguard tariff for vulnerable consumers at risk of fuel poverty, are not currently covered by list, so this consultation is about adding it to the list.

Documents

Data sharing regulations for a safeguard energy tariff PDF796KB14 pages
www.gov.uk/government/uploads/system/uploads/attachment_data/file/680665/Data_sharing_regulations_for_a_safeguard_energy_tariff.pdf

This file may not be suitable for users of assistive technology. Request an accessible format.
www.gov.uk/government/consultations/data-sharing-regulations-for-a-safeguard-energy-tariff#attachment-2539405-accessibility-request

Flight Ticket Fraud Alert

Fraudsters are attempting to entice victims who are looking for cheap flights abroad.

Victims have reported booking tickets via websites or a “popular” ticket broker, only to discover that after payment via bank transfer or electronic wire transfer, the tickets/booking references received are counterfeit. In some cases, all communications between the company or broker and the victim have been severed.

Fraudsters are targeting individuals who are seeking to travel to African nations and the Middle East, particularly those wishing to travel in time for popular public and religious holidays.

Prevention Advice:

  • Pay safe: Be cautious if you’re asked to pay directly into a private individual’s bank account. Paying by direct bank transfer is like paying by cash – the money is very difficult to trace and is not refundable. Wherever possible, pay by credit card or a debit card.
  • Conduct research on any company you’re considering purchasing tickets from; for example, are there any negative reviews or forum posts by previous customers online? Don’t just rely on one review – do a thorough online search to check the company’s credentials.
  • Check any company website thoroughly; does it look professional? Are there any spelling mistakes or irregularities? There should be a valid landline phone number and a full postal address so that the company can be contacted. Avoid using the site if there is only a PO Box address and mobile phone number, as it could be difficult to get in touch after you buy tickets. PO Box addresses and mobile phone numbers are easy to change and difficult to trace.
  • Be aware that purchasing tickets from a third party, particularly when initial contact has been made via a social media platform can be incredibly risky.
  • If tickets to your intended destination appear cheaper than any other vendor, always consider this; if it looks too good to be true, it probably is!
  • Look for the logo: Check whether the company is a member of a recognised trade body such as ABTA or ATOL. You can verify membership of ABTA online, at www.abta.com.

If you have been affected by this, or any other type of fraud, report it to Action Fraud by calling 0300 123 2040, or visiting www.actionfraud.police.uk.

Action Fraud  07 February 2018
https://www.actionfraudalert.co.uk/da/207388/Flight%20Ticket%20Fraud%20Alert.html

Phantom Debt Fraud Alert

Action Fraud has recently experienced an increase in the number of calls to members of the public by fraudsters requesting payments for a “phantom” debt. The fraud involves being cold-called by someone purporting to be a debt collector, bailiff or other type of enforcement agent. The fraudster may claim to be working under instruction of a court, business or other body and suggest they are recovering funds for a non-existent debt.

The fraudsters are requesting payment, sometimes by bank transfer and if refused, they threaten to visit homes or workplaces in order to recover the supposed debt that is owed. In some cases, the victim is also threatened with arrest. From the reports Action Fraud has received, this type of fraud is presently occurring throughout the UK.

It is important to recognise that there are key differences between the various entities who seek to settle debts or outstanding fees in England and Wales. These differences range from the type of debt they will enforce to the legal powers they possess. To learn more, please take a look at some of the helpful information and links on the Step Change Debt Charity website; https://www.stepchange.org/debt-info/debt-collection/bailiffs-and-debt-collectors-differences.aspx

Protect Yourself

  • Make vigorous checks if you ever get a cold call. Bailiffs for example, should always be able to provide you with a case number and warrant number, along with their name and the court they are calling from; make a note of all details provided to you.
  • If you receive a visit from a bailiff, they must always identify themselves as a Court Bailiff at the earliest possible opportunity. Ask to see their identity card which they must carry to prove who they are, this card shows their photograph and identity number. They will also carry the physical warrant showing the debt and endorsed with a court seal.
  • If you work for a business and receive a call or visit, be sure to speak with your manager or business owner first. Never pay the debts yourself on behalf of the business you work for; some fraudsters have suggested employees make payment suggesting they can then be reimbursed by their employer when in reality the debt is non-existent.
  • Exercise caution believing someone is genuine because you’ve found something on the internet; fraudsters could easily create fake online profiles to make you believe them.
  • Double check with the court, company or public body they claim to work for to confirm whether the call is legitimate; if you use a landline make sure you hear the dialling tone prior to dialling as the caller could still be on the line and you could potentially speak to the fraudster(s) to confirm the non-existent debt. Also be sure to independently search for a telephone number to call; never use a number provided by the caller without carrying out your own research.
  • Do not feel rushed or intimidated to make a decision based on a phone call. Take five and listen to your instincts.
  • If you know you have a debt, keep in regular contact with your creditor and be sure to establish the debt type at the earliest opportunity if you are not aware. This will help you to understand who might be in contact with you regarding any repayments or arrears.

You can report suspicious calls like these to Action Fraud by visiting www.actionfaud.police.uk or by calling 0300 123 2040.

Action Fraud 31 January 2018