Phone scams

Take Five to stop fraudFraud over the phone – or Vishing – is when a fraudster calls claiming they’re from your bank or some other trusted organisation. It is easy for them to convince you too, since they can both fake the telephone number on the screen and do their research to find out some of your basic bank and personal details. Remember though, a genuine bank will never ask you for personal or financial details like your PIN number or full banking password (even by tapping it into your phone keypad).

If you think there has been fraud on your card or bank account – or if you suspect anyone has attempted to compromise your financial details – report it immediately to your bank or financial services provider and then contact Action Fraud on 0300 123 2040 or at


Halloween and bonfire night advice

halloweenKent Police have given the following advice on Halloween and Bonfire Night celebrations


Trick or treating

We hope you all have a good Halloween weekend but it’s important to remember that not everyone enjoys it – if someone is displaying a ‘no trick or treat’ sign, please respect their wishes and don’t knock at their door.

If you have elderly neighbours, friends or family make sure they know they don’t have to open the door to anyone they don’t know or aren’t expecting to help them feel safe.

It’s important everyone knows that most trick or treaters are simply getting involved in the celebrations and will be friendly, but please share our guidance on bogus callers with anyone who may have concerns,

Print and display a Kent Police poster to help trick or treaters know where to visit this Halloween:

Guidance for parents:

  • Never let young children go trick or treating on their own and make sure they only visit people known to your family.
  • Make sure teenagers understand not to frighten people or use flour or eggs.
  • Advise young trick or treaters to stay in a group and never go into the home of someone they don’t know.

Bonfire Night

Top tips to celebrate safely

  • Fireworks can hurt and frighten people and animals – always follow the firework code,
  • Always supervise children around fireworks and never give sparklers to a child under 5.
  • It’s safer to go to an organised display – if you’re aged 18 or over and still want to buy your own fireworks, only buy those marked BS 7114:1988 from a reputable retailer.

Know the law

It’s an offence to:

  • sell adult fireworks to anyone under 18
  • have adult fireworks in a public place if you are under 18
  • have fireworks meant for a professional display
  • let off fireworks after 11pm and before 7am, except on Bonfire Night (allowed up to midnight), New Year’s Eve, Diwali and the Chinese New Year (all allowed up to 1am).

You can also be fined up to £5,000 and imprisoned for up to 6 months for selling or using fireworks illegally. You could also get an on-the-spot fine of £90.

For more details on fireworks at the law visit,

Kent Police

Additional safety information:

Halloween safety tips,,

Children’s costumes

Don’t be rushed or pressured into making a decision

Take Five to stop fraudUnder no circumstances would a genuine bank or some other trusted organisation force you to make a financial transaction on the spot; they would never ask you to transfer money into another account for fraud reasons.

Remember to stop and take time to carefully consider your actions. A genuine bank or some other trusted organisation won’t rush you or mind waiting if you want time to think.