Transport

Stagecoach Back to School Services

Stagecoach logo

As schools re-start Stagecoach are doing all they can to get pupils get there safely. They are also making some changes to our bus services and times.

As well as increasing our cleaning measures and introducing social distancing on board buses, they’ve added extra dedicated school buses and drivers, which means they can keep more of you moving safely.

What you need to know about dedicated school buses:​

Extra School Services 

  • Stagecoach have added dedicated services just for school pupils
  • Please check the front of the bus which will indicate if it’s a school service..
  • All seats are available for use on the dedicated school services. Find out more here. 

Staying Safe

  • Stagecoach have enhanced onboard cleaning and are doing allthey can to make buses safe. Find out more in our travel with confidence video.
  •  They recommend that adults & children over the age of 11 years should wear a  face covering on school dedicated services, unless exempt.
  • Keep a safe distance when queuing at bus stops
  • Use contactless payments or have exact fares, where possible

Plan Ahead

  • If you’re not travelling for work or school please try to avoid school travel times
  • Check their app for more information on the busiest bus times

At this difficult time Stagecoach’s priority is to protect the safety of children, passengers and colleagues. Below is an update with the latest advice and information about travelling by bus.

No change issued on buses

Stagecoach have been listening carefully to feedback on what extra steps they can take to help people feel safe onboard their buses. One of the measures they’ve taken is to minimise cash handling by not issuing change on the bus. They are continuing to accept cash on our buses, but drivers are unable to give change back. Any over-payments are donated to Demelza Hospice Care for Children. Some of you will have purchased a KCC Travel Saver pass, this can be scanned on the bus as usual. However some of you didn’t want to commit to a long-term ticket in such uncertain times.

Don’t worry, there are still lots of options for you.

  1. Pay with the exact change
  2. Buy a monthly ticket on the Stagecoach website
  3. If you have a mobile smartphone, you can download the stagecoach app and buy day or weekly tickets straight to your phone. Find out more here.

Face-coverings

The government require all passengers using public transport aged 11 years or more, to wear a face-covering unless medically exempt. Our drivers will remind passengers of this requirement, but it is the responsibility of your child to comply. Our drivers will not refuse travel or apply any enforcement measures, but we appeal to students and parents to ensure that this is taken seriously and that a face-covering is worn at all times when on the bus.

Bus service levels

Every available bus will be out on the road when schools and colleges return. Stagecoach will be running all usual school day bus services. Their depot teams across the region will be working flat-out to get buses to where they are needed and they’ll continue to work closely with the County Council, and schools, to do everything we can to maximise capacity. They have a range of measures in place to ensure buses are clean, safe and ready to help get you to and from school from the start of term.

This year Stagecoach will be running some school day bus journeys as ‘dedicated schools services’. This means they will only be available for young people to board if travelling to and from their place of education. The general public will not be able to use them, and, in line with government instructions, these buses will be able to carry more people. Unlike normal service buses which now have a limited seating capacity, these dedicated schools services will allow the near maximum seated capacity of the bus.

All dedicated schools services will have a special destination display that shows ‘School Service’ at the front of the bus, alternating with the route number and destination. As these ‘dedicated schools services’ are for students only, morning journeys will only stop to pick-up students and drop them at school/college. On the way home in the afternoon the ‘dedicated schools service’ will collect students from school/college and then operate as drop-off only at all other stops. You can find a list of all the dedicated schools services in the area tabs below.

Regular service buses have government capacity restrictions. This means a double decker bus can only carry up to 32 people. Some regular bus journeys will be shadowed by another bus running behind. These buses will be operated by a different bus company contracted by Stagecoach and funded by the County Council. They will be there to provide back-up capacity, if needed. Stagecoach been working with the County Council to decide which journeys will be shadowed, based on which routes are usually busier. When students return they’ll be keeping a close eye on the busiest journeys so if necessary we can change the allocation of these shadow buses to suit demand.

Stagecoach are urging everyone to check their schools buses web page for the latest timetable information. Please also check their Twitter feed @StagecoachSE for updates as they happen.

Timetable details are published below, but may be subject to change. You can also use ‘Plan a journey‘ on the Stagecoach website. We’ve listed the schools area by area in the tabs below and you can view and download a PDF timetable showing indicative bus times that operated last year (most of which will remain the same from September). Please note that some of the times shown will be subject to adjustment – we will update these as soon as we are able to do so.

Download timetables for: 

** DEDICATED SCHOOLS SERVICES** in Ashford are routes: 124, 15S, 18A, 515, 516, 517, 518, 519, 925, 921, 1A (Chartham to Spires morning journey only).

Stagecoach buses 27 August 2020:
https://www.stagecoachbus.com/promos-and-offers/national/back-to-school-safely
https://www.stagecoachbus.com/promos-and-offers/south-east/kent-school-buses#

Stagecoach services from 31st August

Stagecoach logo

On Bank holiday Monday 31 August   a normal Sunday/Bank Holiday service (pre-COVID) will operate on all Ashford Stagecoach routes.

From Tuesday 1 September full pre-COVID timetables will resume  for all Ashford bus routes, with the following exceptions;

  • Route 10X – On Mondays to Fridays the first journey to Maidstone and the first journey to Ashford will run up to 20 minutes earlier compared to pre-COVID for reliability.
  • Route 111 – Will continue to use the revised timetable shown above.

https://www.stagecoachbus.com/SEcovid19

Stagecoach changing social distancing

Stagecoach are changing social distancing on buses in the South East

As lockdown restrictions continue to ease and more people are travelling Stagecoach have reviewed their seating guidance so they can safely carry more passengers.

There will be posters and signage onboard the bus to help you find where to sit. Once on board you’ll be able to sit:

  • One person per double seat
  • Leave the seat behind and next to someone empty
  • Only sit with somebody if they’re in your household or bubble.

See below example plans so that you can see the zig zag seating arrangement:

Lower level seating plan example
Upper level seating plan example

We know you’ve got lots of questions so we’ve put together some answers relating to this new process when travelling on our services.

Q Why is it safe now to sit so close to others on the bus?

A With the virus now more controlled, the alert level has been reduced and there has been a relaxation of social distancing measures across other sectors in England. Now that everyone who can is wearing a face covering on board it was time for us to make a few changes. Along with other public transport operators, we’ve done a risk assessment which means one person can now sit on each double seat, in a zig-zag formation. This will allow more people to safely travel on our services.

Q I haven’t seen this in the Government guidelines, is this allowed?

A In line with the reduced risk level, the Government has relaxed social distancing measures across a wide range of sectors and worked with individual sectors to apply the new measures to that industry. We’ve consulted with government and The Confederation of Passenger Transport UK (CPT) that this change in social distancing on board public transport is allowed and is necessary to help get the country moving again.

Q What if the person in front of or behind me isn’t wearing a face covering?

A There will be people who aren’t wearing face coverings because they’re exempt for various reasons so please remember to be kind. If you feel uncomfortable sitting in front of or behind them, choose a seat further away or across the aisle.

10-steps to staying safe when you travel:

1. Plan ahead, allow extra time for your journey and try to travel at off-peak times, where possible.

2. Wear a face covering. 


3. Use contactless, smartphone, smartcard, or  have the exact change.

4. Buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus.

5. Let people off the bus before you get on. Be considerate of the impact of restrictions on the needs of fellow passengers who may have impairments, disabilities or mobility issues.

6. Keep a safe social distance from others, at the bus stop and on board.

7. Only one person can sit on a double seat, unless you’re with a member of your household or bubble.

8. Leave the seat next to you or behind someone empty.


9. Don’t stand on the bus.


10. Wash or sanitise your hands before and after your journey.

Stagecoach timetable changes

Stagecoach are increasing more of their services in the South East from Monday 29th June 2020

Stagecoach thanks all of their customers who have given valuable feedback in recent weeks.

They have listened to this and made changes where they can to bring services back to the communities of Kent and East Sussex.

The services changing on the 29th June 2020 include:

  • Ashford; 2, A, B, C, D & AD.

Please note that timetables are being updated more frequently than usual at this time, so please check the latest temporary timetables below before you travel:

Temporary timetables >

As more people return to work, to help keep everyone safe the number of seats available on buses has been reduced to promote social distancing.

Please plan ahead and avoid the busiest times of day if you can and see below our 10-steps to travelling safely at this time.

  1. Plan ahead, allow extra time for your journey and try to travel at off-peak times, where possible.
  2. You must wear a face covering.
  3. Use contactless to pay or have the correct change.
  4. Buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus.
  5. Let people off the bus before you get on.
  6. Keep a safe social distance from others, 2m apart where possible – at the bus stop and on board.
  7. Sit in the window seat, leaving the seats in front and behind you empty and don’t sit directly behind the driver.
  8. Only one person can sit on a double seat, unless you’re with a member of your household.
  9. Don’t stand on the bus.
  10. Wash or sanitise your hands before and after your journey.

Stagecoach timetable changes

Stagecoach are increasing some services across the South East from 1st June 2020

From Monday 1st June there’ll be a phased uplift in bus services. At first this will be on some of the busier routes in Kent, but as government lock-down restrictions ease, you will begin to see more buses return to service in other parts of the South East.

The services changing on the 1st June 2020 include:

Ashford routes; 1/1A, 2A, 10X, 11, 111, 123 & 666

Thanet routes; 8/8X, 48, 48A, Loop

Dover routes; 61 (evenings), 90 & 15

Please note that timetables are being updated more frequently than usual at this time, so please check our latest temporary timetables below before you travel:

Temporary timetables

10-steps to staying safe when you travel:

  1. Plan ahead, allow extra time for your journey and try to travel at off-peak times, where possible.
  2. Wear a face covering if you can.
  3. Use contactless to pay or have the correct change.
  4. Buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus.
  5. Let people off the bus before you get on.
  6. Keep a safe social distance from others, 2m apart where possible – at the bus stop and on board.
  7. Sit in the window seat, leaving the seats in front and behind you empty and don’t sit directly behind the driver.
  8. Only one person can sit on a double seat, unless you’re with a member of your household.
  9. Don’t stand on the bus.
  10. Wash or sanitise your hands before and after your journey.

As more people return to work, to help keep everyone safe we have reduced the number of seats available on our buses to promote social distancing. Please plan ahead and avoid the busiest times of day if you can and see below our 10-steps to travelling safely at this time.

Stagecoach UK Bus 30 May 2020
https://www.stagecoachbus.com/promos-and-offers/south-east/government-coronavirus-measures–changes-to-bus-services
https://www.stagecoachbus.com/promos-and-offers/national/covid-19-travelling-safely

Bank Holiday Bus Times

To serve key workers who need to travel on May Bank Holiday (Monday 25th May), Stagecoach will be running their current Monday to Saturday service on most routes.

There are a few routes that will not operate on Monday 25th May:

Route 649 in Canterbury will not operate
Route 93 in the Dover area will not operate
Routes 312 and 313 to and from Rye will not operate
Routes 95, 96 and 97 in the Bexhill area will not operate

Route 5 in Seasalter will be operated by Regent, view Regent timetable

For more details of these and the current timetables in place across the South East, see below:

Temporary timetables

SORN your vehicle for Free

Because drivers are not using their vehicles during the Coronovirus restrictions, some have decided to register them as Off Road, to get Vehicle Tax and Motor Insurance refunds.

Think carefully before before submitting a Statutory Off Road Notice (SORN) but if you do decide to,
use the government website,
https://www.gov.uk/make-a-sorn, through which it is FREE.

Do not pay to ‘SORN’ your vehicle.

Websites may encourage you to SORN your vehicle or even claim that it is a legal requirement to SORN it if it is not being drive. They then charge to submit the notice for you and collect your personal details.

It is FREE to do it on the government website

Check before you SORN your vehicle

You cannot register your vehicle Off Road if it is used or parked on a public road. To be registered Off Road it must be stored on a private drive, in a garage or on private land.

If you cancel your motor insurance you will not be covered for damage to or theft of it. We would only recommend cancelling your insurance if you are confident that it is fully secured.

Some insurers are giving refunds or extending motor insurance policies during the ‘lock down’

Tax and Insure your vehicle before driving it

If you do decide to register it Off Road during the ‘lock down’, do remember to Tax and Insure it before you drive it. You could be fined and you vehicle seized and destroyed if you drive without tax or insurance.

Daily Mail, This is Money
https://www.thisismoney.co.uk/money/cars/article-8245243/Beware-SORN-sites-charging-40-car-road.html

Stagecoach Easter services

In order to serve key workers who need to travel on Good Friday and Easter Monday, Stagecoach buses will be running their current Monday to Saturday service on most routes. Their journey planner is now updated, so you can plan your essential journey over Easter now: https://www.stagecoachbus.com/plan-a-journey

Unfortunately there are a few routes that cannot be operated on Good Friday and Easter Monday:

  • Route 649 in Canterbury will not operate.
  • Route 93 in Dover will not operate.
  • Routes 312/313 & 95/96/97 in the Hastings area will not operate.

On Easter Sunday we they be operating normal Sunday bus timetables.

The customer service centre will not be open on Good Friday or Easter Monday.

They will re-open on Tuesday 14th April.

You can contact them via

  • email at southeast.enquiries@stagecoachbus.com,
  • Tweet us @StagecoachSE or
  • phone us on 03456 00 22 99,
    between 10:00 – 12:00 and again between 13:00 – 15:00.

Stagecoach timetable changes

Stagecoach bus services and timetables are temporarily changing due to COVID-19

Following government advice to limit non-essential travel, we’re making changes to our South East services and timetables from Monday 30 March 2020.

The changes ensure that essential routes are maintained wherever possible. Please make sure you’ve got the most up-to-date information.   At the moment, the latest information won’t be available on our journey planner but click below to download the temporary timetables: 

Temporary timetables >

If you’re a key worker and need to give us feedback on our temporary timetables across West Scotland because you’re concerned they don’t meet your needs, or you have comments about social distancing you can do so here.
If you need more information about our response to COVID- 19, please visit our Coronavirus webpage
We want to reassure you that our absolute priority is to protect the safety of our customers and employees. So, we’ve introduced enhanced hygiene measures across all our buses and are encouraging the use of contactless payment, which keeps us all a little safer. You can pay by contactless with your card or device on all our buses so please go contactless if you can.

Opening of J10a London facing slip roads

Highways England are pleased to announce that the London facing slip roads will be available for traffic on 20 December 2019. The availability of these slip roads will make junction 10a fully operational.

The construction of the London facing slip roads of junction 10a, involved building two new bridges to allow the new slip roads to span over the Aylesford stream. It also required the permanent closure of the existing Junction 10 coast facing slips to enable the new slips to safety join onto the M20.

The fully operational new junction 10a will:

  • Relieve congestion around the existing junction 10 and therefore will reduce queues forming on the slip road which often extend back onto the M20.
  • Improve safety; and
  • Will improve journeys and open the door for further inward economicinvestment for communities in the area which is also part of an international route widely used by freight and holiday traffic.

Earlier this year work was fast-tracked so that key sections of this new junction would be available for traffic by 31 October. As a result, the east facing slip roads at the new junction, as well as the new A2070 link road, were open at the end of October.

Next year work will involve landscaping and completion of the non-motorised user route, these works may require some localised traffic management to safely access the works.

Highways England hope this information is helpful; we would like to take this opportunity to thank you for your patience and we apologise for any inconvenience these works may have caused. However, if you have any questions please contact us by visiting our scheme webpage at www.highwaysengland.co.uk/M20J10a