Transport

Stagecoach back to school service changes

Full service levels restored from Monday 8 March

Stagecoach logo

Stagecoach bus services in Kent and East Sussex will step up to 100% from Monday 8 March. Full pre-COVID school day timetables will be restored on most routes. Stagecoach are pleased to finally be able to return to normal service and welcome the support from   Kent County Council that has enabled this to happen.

Dedicated school services in Ashford

As when schools were last fully open, many school day bus journeys will be running as ‘dedicated schools services’. This means they will only be available for young people to board if travelling to and from their place of education. The general public will not be able to use them, and, in-line with government instructions, these buses will be able to carry more passengers. Unlike normal service buses which have a limited seating capacity, these dedicated schools services will allow the near maximum seated capacity of the bus.

All dedicated schools services will have a special destination display that shows ‘School Service’ at the front of the bus, alternating with the route number and destination. As these ‘dedicated schools services’ are for students only, morning journeys will only stop to pick-up students and drop them at school/college. On the way home in the afternoon the ‘dedicated schools service’ will collect students from school/college and then operate as drop-off only at all other stops.

If you travel to and from school, please check out our schools information web page for the latest news:

Kent schools information

Also from 8 March, Kent County Council have confirmed that concessionary travel passes will no longer be accepted for travel before 09:30am.

Despite this increase in service levels, it’s vital that if you need to make a bus journey, you follow the government rules. Face coverings must be worn (unless you are medically exempt) and windows on most bus types should be left in the open position to allow the flow of fresh air. Capacity is limited to help with social distancing and you should be mindful to keep a safe distance from others (unless travelling with someone from your household bubble).

Want to know how to travel safely by bus? Stagecoach have taken a range of measures to help protect you when travelling. Their buses are clean, safe and ready to go. If you’re planning on travelling and are concerned about what to do, check out this guide. We’ve also put together a ten-point guide to help understand the measures that are in place. Find out more here.  

Bus service changes from Sunday

Stagecoach logo

Stagecoach bus services in Kent and East Sussex will change from the Sunday 17 January. New timetables that preserve essential journeys have been agreed with Kent County Council. Full details of services in Ashford are available below, including links to timetables.

Stagecoach has worked very closely with the County Councils and  key sector organisations to ensure essential journey opportunities are available for food shopping, medical appointments, support bubbles, carers, key workers and children still attending school. These lockdown bus services will also help support the COVID vaccination programme by providing access to some vaccination centres on the bus network. Stagecoach welcomes the government and local council support that means these essential bus services are able to operate.

It’s vital that if you need to make a bus journey, you follow the government rules. Face coverings must be worn (unless you are medically exempt) and windows on buses should be left in the open position to allow the flow of fresh air. Capacity is limited to help with social distancing and you should be mindful to keep a safe distance from others (unless travelling with someone from your household bubble). 

Want to know how to travel safely by bus? Stagecoach have taken a range of measures to help protect you when travelling. Buses are clean, safe and ready to go. If you’re planning on travelling and are concerned about what to do, check out this guide. They’ve also put together a ten-point guide to help understand the measures that are in place. Find out more here.  

On Mondays to Saturdays the following timetables will apply from Monday 18 January
  • Route 1/1A    – Special timetable. About every 2 hours between Ashford and Canterbury via Little Burton, Wye, Chilham & Chartham. Additional hourly journeys between Chartham and Canterbury. Additional morning journey on schooldays from Chartham to Spires Academy via Canterbury Bus Station. 
  • Route 2  – About every 2 hours between Ashford and Rolvenden via Tenterden and High Halden. Separate route 2 about every 2 hours between Hastings and Tenterden via Northiam. No through journeys. 
  • Route 2A    – Special timetable running about every 2 hours.
  • Route 10  – Non school timetable similar to what we are currently operating. 
  • Route 10X – Special timetable about every 2 hours. 
  • Route 11/11A/11B    – Normal Mon-Fri (non school) timetable spanning across Monday to Saturday.
  • Route 111    – Normal Thursday timetable continuing. 
  • Route 123    – Normal Monday to Friday non school timetable.
  • Route 666    – Normal Mon-Fri (non school) timetable spanning across Monday to Saturday. 
  • Route A    – Special timetable running up to every 15 minutes.
  • Route B    – Special timetable running up to every 15 minutes.
  • Route C   – Special timetable running up to every 15 minutes.
  • Route D    – Special timetable running up to every 15 minutes.
  • Route A   – Special timetable running.
  • Route G  – Special timetable running hourly.
  • Route S – remains suspended.

Normal Sunday timetables will operate, unless stated otherwise.

Stagecoach UK Bus
https://www.stagecoachbus.com/promos-and-offers/south-east/government-coronavirus-measures–changes-to-bus-services

Waterbrook traffic management

Plan of proposed route
Click to enlarge

Temporary traffic management plans announced for duration of Waterbrook inland border facility site operating at the same time as Sevington site; changes to A2070 orbital park roundabout include short ‘loop’ diversion for drivers leaving orbital park wishing to travel south-east toward Finberry, Romney Marsh and Kingsnorth.

The Department of Transport has announced plans to introduce a temporary traffic management scheme at the A2070 Orbital Park roundabout. The Waterbook inland border facility is likely to become operational for a maximum two month period starting 1 January 2021 at the same time as the partial operation of the facility at Sevington (where wet weather has delayed completion of works therefore requiring a period of dual running with functions split between the two sites).

The traffic management scheme, which will be in operation from 1 January as part of the approach to dual operation, consists of portable traffic signal controls on the A2070 westbound from the Orbital Park roundabout, and also Waterbrook Avenue, which is the access road into the Waterbrook site. The lights will manage HGV movements in and out of Waterbrook in the peak morning and afternoon periods.

All traffic on the Boulevard exiting Orbital Park will turn left onto the A2070 eastbound carriageway towards the M20 (even those motorists wishing to turn right at the roundabout to head westwards towards Kingsnorth on the A2070).Motorists wanting to head towards Kingsnorth will drive past the entrance to the Sevington Business Park before arriving at the A2070 Bad Munstereifel roundabout, where they can ‘loop’ around the roundabout before returning westbound along the A2070 back to the Orbital Park roundabout, through the traffic lights and westwards towards Kingsnorth.Motorists living on the Finberry housing development would use the same ‘loop’ because drivers will not be able to use the Orbital Park roundabout in order to turn around as they do now.

Emergency service vehicles travelling under a blue light will be still able to access the closed section of the Orbital Park roundabout.

Ashford Borough Council think it sensible for motorists to avoid this area if they can or allow extra time for their journey, particularly during the early period when the arrangements are bedding-in. They will raise with DfT the need to monitor and fine tune the working of the temporary arrangements, including making sure that those exiting Barrey Road are not unreasonable prejudiced by the scheme.

Stagecoach Christmas Service update

Stagecoach logo

With amended services running over the festive period, check Stagecoach Christmas timetables before you travel.

Please plan ahead as some services may be busier than normal and try to take the most direct route available.

There’s great value travel for all! Kids go for just £1    with any adult ticket or concession pass and for travel after 6pm there’s our unlimited ‘eveningrider‘ ticket for just £3 on the Stagecoach Bus App.

This year will feel a bit different, but Stagecoacj are planning to run a variety of bus services on Boxing Day (subject to any local lock-down restrictions). Checkout the links to the Boxing Day bus timetables below.

Monday 21 – Wednesday 23 DecemberNormal school holiday service
Thursday 24 December (Christmas Eve)Normal school holiday service but some early finishes -see below for more information
Friday 25 December (Christmas Day)No service
Saturday 26 December (Boxing Day) No buses on Ashford routes.
Sunday 27 DecemberNormal Sunday service
Monday 28 December Normal Bank Holiday (Sunday) service
Tuesday 29 – Wednesday 30 December Normal school holiday service
Thursday 31 December (New Years Eve) Normal school holiday service but early finishes- see below for more information.
Friday 1 January (New Year’s Day) No service
Saturday 2 January Normal Saturday service
Sunday 3 JanuaryNormal Sunday service
From Monday 4 January Normal school day service

Buses that finish early on Christmas Eve and New Year’s Eve,

Route AD – The last bus is 20:55 from Bank Street.

Route B – The last bus is 20:45 from Kennington and 20:42 from Bridgefield.

Route C – The last bus will leave Ashford Int’l Rail Station at 21:06, from Lees Road at 21:25 and William Harvey Hospital at 21:31.

Route G – The 23:20 from Ashford Int’l Rail Station to Godinton Park will not run.

You must not leave or be outside of your home or garden except where you have a ‘reasonable excuse’.

Stay safe when you travel

Remember, unless you’re exempt, you must wear a face covering throughout your journey. Please use contactless payment where you can, keep your distance from other passengers and take your litter with you.

Travelling is easier with the Stagecoach Bus App

Did you know we’ve added colour-coded buses to our live map in the app?
It’s great to help you find the quieter times to travel.

Download the app

Customer Help Hub Opening Times

Email Stagecoach at CustomerHelpSE@stagecoachbus.com 
(Mon – Fri not including Bank Hols, 09:00-17:00)

Tweet them at @StagecoachSE
(Mon – Fri not including Bank Hols, 09:00-17:00)

Call us on 03456 00 22 99
(Mon – Fri not including Bank Hols, 10:00-12:00 & 13:00-15:00)

Follow them on Instagram @Proud2Serve_SE

You can reach the Stagecoach help hub team up to 3pm on Christmas Eve. They reopen on Tuesday 29 December until 3pm on Thursday 31 December then reopen on Monday 4 January 2021.

Need more information or have a question?
Click here for Stagecoach  Help & Contact   services. 

Stagecoach UK Bus
https://www.stagecoachbus.com/promos-and-offers/south-east/christmas-and-new-year-bus-times

Stagecoach Back to School Services

Stagecoach logo

As schools re-start Stagecoach are doing all they can to get pupils get there safely. They are also making some changes to our bus services and times.

As well as increasing our cleaning measures and introducing social distancing on board buses, they’ve added extra dedicated school buses and drivers, which means they can keep more of you moving safely.

What you need to know about dedicated school buses:​

Extra School Services 

  • Stagecoach have added dedicated services just for school pupils
  • Please check the front of the bus which will indicate if it’s a school service..
  • All seats are available for use on the dedicated school services. Find out more here. 

Staying Safe

  • Stagecoach have enhanced onboard cleaning and are doing allthey can to make buses safe. Find out more in our travel with confidence video.
  •  They recommend that adults & children over the age of 11 years should wear a  face covering on school dedicated services, unless exempt.
  • Keep a safe distance when queuing at bus stops
  • Use contactless payments or have exact fares, where possible

Plan Ahead

  • If you’re not travelling for work or school please try to avoid school travel times
  • Check their app for more information on the busiest bus times

At this difficult time Stagecoach’s priority is to protect the safety of children, passengers and colleagues. Below is an update with the latest advice and information about travelling by bus.

No change issued on buses

Stagecoach have been listening carefully to feedback on what extra steps they can take to help people feel safe onboard their buses. One of the measures they’ve taken is to minimise cash handling by not issuing change on the bus. They are continuing to accept cash on our buses, but drivers are unable to give change back. Any over-payments are donated to Demelza Hospice Care for Children. Some of you will have purchased a KCC Travel Saver pass, this can be scanned on the bus as usual. However some of you didn’t want to commit to a long-term ticket in such uncertain times.

Don’t worry, there are still lots of options for you.

  1. Pay with the exact change
  2. Buy a monthly ticket on the Stagecoach website
  3. If you have a mobile smartphone, you can download the stagecoach app and buy day or weekly tickets straight to your phone. Find out more here.

Face-coverings

The government require all passengers using public transport aged 11 years or more, to wear a face-covering unless medically exempt. Our drivers will remind passengers of this requirement, but it is the responsibility of your child to comply. Our drivers will not refuse travel or apply any enforcement measures, but we appeal to students and parents to ensure that this is taken seriously and that a face-covering is worn at all times when on the bus.

Bus service levels

Every available bus will be out on the road when schools and colleges return. Stagecoach will be running all usual school day bus services. Their depot teams across the region will be working flat-out to get buses to where they are needed and they’ll continue to work closely with the County Council, and schools, to do everything we can to maximise capacity. They have a range of measures in place to ensure buses are clean, safe and ready to help get you to and from school from the start of term.

This year Stagecoach will be running some school day bus journeys as ‘dedicated schools services’. This means they will only be available for young people to board if travelling to and from their place of education. The general public will not be able to use them, and, in line with government instructions, these buses will be able to carry more people. Unlike normal service buses which now have a limited seating capacity, these dedicated schools services will allow the near maximum seated capacity of the bus.

All dedicated schools services will have a special destination display that shows ‘School Service’ at the front of the bus, alternating with the route number and destination. As these ‘dedicated schools services’ are for students only, morning journeys will only stop to pick-up students and drop them at school/college. On the way home in the afternoon the ‘dedicated schools service’ will collect students from school/college and then operate as drop-off only at all other stops. You can find a list of all the dedicated schools services in the area tabs below.

Regular service buses have government capacity restrictions. This means a double decker bus can only carry up to 32 people. Some regular bus journeys will be shadowed by another bus running behind. These buses will be operated by a different bus company contracted by Stagecoach and funded by the County Council. They will be there to provide back-up capacity, if needed. Stagecoach been working with the County Council to decide which journeys will be shadowed, based on which routes are usually busier. When students return they’ll be keeping a close eye on the busiest journeys so if necessary we can change the allocation of these shadow buses to suit demand.

Stagecoach are urging everyone to check their schools buses web page for the latest timetable information. Please also check their Twitter feed @StagecoachSE for updates as they happen.

Timetable details are published below, but may be subject to change. You can also use ‘Plan a journey‘ on the Stagecoach website. We’ve listed the schools area by area in the tabs below and you can view and download a PDF timetable showing indicative bus times that operated last year (most of which will remain the same from September). Please note that some of the times shown will be subject to adjustment – we will update these as soon as we are able to do so.

Download timetables for: 

** DEDICATED SCHOOLS SERVICES** in Ashford are routes: 124, 15S, 18A, 515, 516, 517, 518, 519, 925, 921, 1A (Chartham to Spires morning journey only).

Stagecoach buses 27 August 2020:
https://www.stagecoachbus.com/promos-and-offers/national/back-to-school-safely
https://www.stagecoachbus.com/promos-and-offers/south-east/kent-school-buses#

Stagecoach services from 31st August

Stagecoach logo

On Bank holiday Monday 31 August   a normal Sunday/Bank Holiday service (pre-COVID) will operate on all Ashford Stagecoach routes.

From Tuesday 1 September full pre-COVID timetables will resume  for all Ashford bus routes, with the following exceptions;

  • Route 10X – On Mondays to Fridays the first journey to Maidstone and the first journey to Ashford will run up to 20 minutes earlier compared to pre-COVID for reliability.
  • Route 111 – Will continue to use the revised timetable shown above.

https://www.stagecoachbus.com/SEcovid19

Stagecoach changing social distancing

Stagecoach are changing social distancing on buses in the South East

As lockdown restrictions continue to ease and more people are travelling Stagecoach have reviewed their seating guidance so they can safely carry more passengers.

There will be posters and signage onboard the bus to help you find where to sit. Once on board you’ll be able to sit:

  • One person per double seat
  • Leave the seat behind and next to someone empty
  • Only sit with somebody if they’re in your household or bubble.

See below example plans so that you can see the zig zag seating arrangement:

Lower level seating plan example
Upper level seating plan example

We know you’ve got lots of questions so we’ve put together some answers relating to this new process when travelling on our services.

Q Why is it safe now to sit so close to others on the bus?

A With the virus now more controlled, the alert level has been reduced and there has been a relaxation of social distancing measures across other sectors in England. Now that everyone who can is wearing a face covering on board it was time for us to make a few changes. Along with other public transport operators, we’ve done a risk assessment which means one person can now sit on each double seat, in a zig-zag formation. This will allow more people to safely travel on our services.

Q I haven’t seen this in the Government guidelines, is this allowed?

A In line with the reduced risk level, the Government has relaxed social distancing measures across a wide range of sectors and worked with individual sectors to apply the new measures to that industry. We’ve consulted with government and The Confederation of Passenger Transport UK (CPT) that this change in social distancing on board public transport is allowed and is necessary to help get the country moving again.

Q What if the person in front of or behind me isn’t wearing a face covering?

A There will be people who aren’t wearing face coverings because they’re exempt for various reasons so please remember to be kind. If you feel uncomfortable sitting in front of or behind them, choose a seat further away or across the aisle.

10-steps to staying safe when you travel:

1. Plan ahead, allow extra time for your journey and try to travel at off-peak times, where possible.

2. Wear a face covering. 


3. Use contactless, smartphone, smartcard, or  have the exact change.

4. Buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus.

5. Let people off the bus before you get on. Be considerate of the impact of restrictions on the needs of fellow passengers who may have impairments, disabilities or mobility issues.

6. Keep a safe social distance from others, at the bus stop and on board.

7. Only one person can sit on a double seat, unless you’re with a member of your household or bubble.

8. Leave the seat next to you or behind someone empty.


9. Don’t stand on the bus.


10. Wash or sanitise your hands before and after your journey.

Stagecoach timetable changes

Stagecoach are increasing more of their services in the South East from Monday 29th June 2020

Stagecoach thanks all of their customers who have given valuable feedback in recent weeks.

They have listened to this and made changes where they can to bring services back to the communities of Kent and East Sussex.

The services changing on the 29th June 2020 include:

  • Ashford; 2, A, B, C, D & AD.

Please note that timetables are being updated more frequently than usual at this time, so please check the latest temporary timetables below before you travel:

Temporary timetables >

As more people return to work, to help keep everyone safe the number of seats available on buses has been reduced to promote social distancing.

Please plan ahead and avoid the busiest times of day if you can and see below our 10-steps to travelling safely at this time.

  1. Plan ahead, allow extra time for your journey and try to travel at off-peak times, where possible.
  2. You must wear a face covering.
  3. Use contactless to pay or have the correct change.
  4. Buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus.
  5. Let people off the bus before you get on.
  6. Keep a safe social distance from others, 2m apart where possible – at the bus stop and on board.
  7. Sit in the window seat, leaving the seats in front and behind you empty and don’t sit directly behind the driver.
  8. Only one person can sit on a double seat, unless you’re with a member of your household.
  9. Don’t stand on the bus.
  10. Wash or sanitise your hands before and after your journey.

Stagecoach timetable changes

Stagecoach are increasing some services across the South East from 1st June 2020

From Monday 1st June there’ll be a phased uplift in bus services. At first this will be on some of the busier routes in Kent, but as government lock-down restrictions ease, you will begin to see more buses return to service in other parts of the South East.

The services changing on the 1st June 2020 include:

Ashford routes; 1/1A, 2A, 10X, 11, 111, 123 & 666

Thanet routes; 8/8X, 48, 48A, Loop

Dover routes; 61 (evenings), 90 & 15

Please note that timetables are being updated more frequently than usual at this time, so please check our latest temporary timetables below before you travel:

Temporary timetables

10-steps to staying safe when you travel:

  1. Plan ahead, allow extra time for your journey and try to travel at off-peak times, where possible.
  2. Wear a face covering if you can.
  3. Use contactless to pay or have the correct change.
  4. Buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus.
  5. Let people off the bus before you get on.
  6. Keep a safe social distance from others, 2m apart where possible – at the bus stop and on board.
  7. Sit in the window seat, leaving the seats in front and behind you empty and don’t sit directly behind the driver.
  8. Only one person can sit on a double seat, unless you’re with a member of your household.
  9. Don’t stand on the bus.
  10. Wash or sanitise your hands before and after your journey.

As more people return to work, to help keep everyone safe we have reduced the number of seats available on our buses to promote social distancing. Please plan ahead and avoid the busiest times of day if you can and see below our 10-steps to travelling safely at this time.

Stagecoach UK Bus 30 May 2020
https://www.stagecoachbus.com/promos-and-offers/south-east/government-coronavirus-measures–changes-to-bus-services
https://www.stagecoachbus.com/promos-and-offers/national/covid-19-travelling-safely

Bank Holiday Bus Times

To serve key workers who need to travel on May Bank Holiday (Monday 25th May), Stagecoach will be running their current Monday to Saturday service on most routes.

There are a few routes that will not operate on Monday 25th May:

Route 649 in Canterbury will not operate
Route 93 in the Dover area will not operate
Routes 312 and 313 to and from Rye will not operate
Routes 95, 96 and 97 in the Bexhill area will not operate

Route 5 in Seasalter will be operated by Regent, view Regent timetable

For more details of these and the current timetables in place across the South East, see below:

Temporary timetables