We have made it easier to find information about public consultations by government and statutory bodies. All of our news items relating to consultations are now listed under Local Information / Consultation on the website menu. All new posts relating to consultations will start with the title of the consultation, the organisation launching the consultation and the opening and closing dates.
We will not respond to all consultations listed here, but when we do, our responses will be available from our Publications page
KFRS exist to help keep you safe whether at work, home or as you move around Kent and Medway. They deliver services for everyone working and living in our changing community. They aim to give people advice and support in order to reduce the risk of fire and other emergencies as they go about their daily lives. Of course, accidents still happen and they aim to provide an excellent emergency response when it is needed, meeting the needs of every individual involved.
The KFRS customer promise sets out what you are entitled to expect from them, and what they expect from our staff. It also outlines the standards that they have set in the key areas of service that they know are important to you. And because a statement is simply a statement, you will find quantifiable targets by which their performance can be measured in their action plans. Above all, it is their commitment to provide you with an assured level of service, giving you the peace of mind that they are working to help you stay safe in your home, at work and when you’re out and about in Kent and Medway.
There when you need them
Everyone in Kent has a right to expect an excellent response from Kent Fire and Rescue Service.
They will always seek to innovate so we can deliver a service that meets changing local needs.
To develop a better understanding of our customers’ needs so they can provide services that fit your needs and accessible advice to help you keep yourself, your home and your business safe.
Respect, fairness, compassion
KFRS recognise without bias the rights, needs and dignity of others in all our contact with you.
They will work to see things from our customers’ perspective and treat everyone with compassion, fairness and respect
They will ensure all people, but particularly those with a disability; lesbian, gay, bi-sexual and transgender people (LGBT); ethnic minority people; older people; and people from minority faiths, are aware of ther services, feel confident to access them and understand how they can be adapted to meet individual needs.
Working with you to deliver good value services
KFRS will seek your views and listen to your feedback to help them shape and deliver services.
They will continue to deliver the best service they can by setting targets and honestly reviewing performance to see where they can improve.
They will spend public money in a way that maximises community benefits.
They will take a common sense approach to our work with partners including police, ambulance and public health to save money, avoid waste and build safer, resilient communities.
They will continue to work in a way that minimises their impact on the environment.
Despite best efforts they occasionally make mistakes. When things do go wrong, they want you to feel confident that they will listen and deal with your complaint quickly and learn lessons to improve their services.
Over the past 5 months KCC have been listening to:
voluntary and community sector organisations
its partners across public services.
They have heard about what is important to quality of life in Kent and what people’s priorities are.
Based on what they have heard, they have developed a draft plan. The plan shapes what they will do, what they will prioritise spending money on and how they will work together with their partners over the next 5 years.
The plan sets out 7 draft outcomes for Kent:
Enterprise and investment
Making Kent an ambitious and successful county, with high quality jobs, skilled workers, enterprising businesses and thriving town centres and rural areas.
Securing sustainable infrastructure
As Kent grows, working with partners to put in place the infrastructure that communities need, including roads, school places and utilities.
Connected transport and communities
Keeping Kent’s roads and pavements well maintained and safe, keeping traffic flowing and improving public transport so everyone can get around the county.
A cleaner and greener Kent
Keeping our streets, towns and parks tidy and clean, protecting the green areas and coasts that make Kent so special and leading the way on tackling the climate emergency.
Stronger and safer Kent communities
Continuing to bring communities together so everyone feels involved and supported and working with partners to make sure everyone feels and stays feeling safe.
Opportunities for children and young people
Giving children the best start in life, providing effective early help when families need it and making sure every young person gets the education, skills and experiences they need for a successful future.
Quality health, care and support
Helping people to live well, working with partners to improve people’s physical and mental health and resilience and providing quality social care when people need it.
Each outcome has a set of more specific objectives that KCC will work with partners to deliver. We will also stand up for Kent’s interests with government.
Now they are keen to hear your thoughts about it so we can make changes before publishing the final version.
If you need any of the consultation materials in an alternative format or language please email email@example.com or call 03000 42 15 53 (text relay service number: 18001 03000 42 15 53). This number goes to an answering machine, which is monitored during office hours.
Kent County Council (KCC) provides a huge range of essential services to the people of Kent, spending over £1.5 billion each year. The government’s settlement for next year assumes modest increases in Council Tax together with some additional grants. This will mean KCC have additional funding, however, these increases are still likely to be insufficient to fully fund the rising costs of council services.
Opens: 24 September 2019 Closes: 15th November 2019
Ashford Borough Council is consulting on the renewal of its Public Spaces Protection Orders (PSPO) in four areas of Ashford. This will allow the Council to continue to maintain a range of measures to address anti-social behaviour and help to improve community safety and the local environment in these areas.
The four areas have been in operation for the last three years having been identified as necessary by the council and police following reports and complaints received from local residents. Since their introduction the number of anti-social behaviour complaints has reduced.
The areas covered are Ashford Churchyard Passage, the Coney Bear site (near Torrington Road, South Ashford), the Town Centre itself and Singleton Lake
Transforming health and social care in Kent and Medway
Opens: 11 September 2019 Closes: 23 September 2019
The NHS in Kent and Medway is seeking your views on how health services are commissioned (planned and purchased).
At the moment we are one of eight GP-led clinical commissioning groups (CCGs) across Kent and Medway, responsible for planning and spending the health budget to meet local needs.
Although we and the other CCGs have much to be proud of over the last six years, the GPs who chair the CCGs, including our clinical chair, now believe the CCGs should merge to form a new single clinical commissioning group for Kent and Medway, which would also be led by GPs.
A single Kent and Medway CCG would:
provide a ‘bird’s eye view’ of health priorities for people across Kent and Medway based on a detailed understanding of local health needs, so that care can be planned effectively for everyone
identify where challenging health problems can be shared and tackled
allow the consistent commissioning of some services – such as cancer, mental health, children’s services and prevention – across Kent and Medway
focus on the health, wellbeing and care needs of the whole population
reduce management and administration costs across Kent and Medway.
There was a survey earlier this summer to get people’s initial views on the suggested changes. They include GP practices working much more closely together, and all the services in given areas (such as east Kent) joining up care for local people. Building on the feedback from that survey, we’d now like to find out your views about the specific proposal to create a single clinical commissioning group (CCG) for Kent and Medway.
In June, we published a leaflet Helping local people live their best life which set outs more details. This included a survey which ran until August, to get people’s initial views on the suggested changes. They include GP practices working much more closely together, and all the services in given areas (such as east Kent) joining up care for local people.
Building on the feedback from that survey, we’d now like to find out your views about the specific proposal to create a single clinical commissioning group (CCG) for Kent and Medway.
The survey is open until 23 September. Please complete it and share with your friends, colleagues and family as your views are important to us.
Southeastern are consulting on proposed timetable changes for December 2019
The proposals will have a positive impact on Southeastern’s passengers, with faster Highspeed services, faster Mainline services, and more reliable Metro services. As a result of the proposals, passengers may see the timings of their regular service changed by a few minutes. Southeastern are consulting with their passengers and stakeholders to get their views on these proposals.
Transforming health and social care in Kent and Medway
Opens: 10 August 2019 Closes: 23 August 2019
The NHS and local councils want to transform health and care services for children and young people and are calling on local people to get involved and help.
A recent Healthwatch survey showed children and young people in Kent and Medway want their voice to be heard when local services are designed, and the NHS has launched a survey to enable this. Dr Bob Bowes, a GP in Tunbridge Wells and Clinical Chair for Kent and Medway Sustainability and Transformation Partnership said: “We want local children, young people and their parents and carers to help us design services which are fit for the future to give children and young people the best start in life.
“They really can make a difference and we want suggestions for how we can improve.
“We need your help to tell us what already works well in the current system, and what doesn’t.”
The survey, which is open to children and young people from birth to 25 and their parents and carers, will help the NHS and local councils decide the priorities for future improvements to children’s services. The survey takes around 10 minutes to fill in and will close on Friday, 23 August.
The NHS is keen to get feedback from children and young people of all ages as well as their parents and carers.
Kent County Council and Medway Council are working together with the NHS to improve services.
Cllr Josie Iles, Medway Council’s Portfolio Holder for Children’s Services, said: “We are pleased to be working with partners to further develop a collective understanding of the needs of children and young people in Kent and Medway.”
Kent and Medway are growing. By 2031 it is anticipated that there will be almost 180,000 new homes and nearly 400,000 extra people, a 24% increase from 2011 levels. The local economy is expected to continue to expand, creating an additional 170,300 jobs by 2031, a 21% increase from 2011 levels, in line with forecast population growth.
Growth, if clean, is a significant opportunity for Kent and Medway. Measures to tackle poor air quality and lower emissions will have multiple benefits. For instance, promoting active travel especially walking and cycling improves health and reduces congestion; and supporting a switch to more efficient, low carbon energy use creates jobs and new market opportunities.
By tackling poor air quality, energy and carbon constraints in parallel, and by working closely across the public sector, business and communities to scale up action, we can protect health, the environment and be a significant player in the low carbon environmental goods and services sector both in the UK and internationally.
The Kent and Medway Energy and Low Emissions Strategy (ELES) is a sub strategy of the Kent Environment Strategy. Its purpose is to identify an evidence-based approach to deliver clean growth. This includes strategies and actions to reduce carbon emissions, eliminate poor air quality, reduce fuel poverty and deliver an affordable, clean and secure energy supply.
Consultation Questionnaire (Word Version) The consultation questionnaire should be completed online via the ‘Respond to this Consultation’ section below. Alternatively complete this Word version and return by post or e-mail.
Further to our previous letter, we are writing to you as part of a formal consultation process regarding our current programme of intended public payphone removals. This letter formally starts our consultation with you and the local community.
There are currently 11 public payphones in your area [Borough of Ashford] which have been identified and proposed for removal by BT under the 90-day consultation process and details of these payphones are shown below.
To ensure that the local community are fully informed, we have placed consultation notices on the relevant payphones,and a sample notice is enclosed. We have also included the date we posted these notices on the payphones. The consultation period will close on 26 September 2019. Unless you contact us to agree otherwise, responses received after this date will not be accepted.
This consultation process gives your local communities the opportunity to adopt a traditional red ‘heritage’ phone box and make them an asset that local people can enjoy. It’s really simple to do and it costs just £1- http://bt.com/adopt
Overall use of payphones has declined by over 90 per cent in the last decade and the need to provide payphones for use in emergency situations is diminishing all the time, with at least 98 percent of the UK having either 3G or 4G coverage. This is important because as long as there is network coverage, it’s now possible to call the emergency services, even when there is no credit or no coverage from your own mobile provider.
On the 14th March 2006 the Office of Communications (Ofcom) published a statement following their 2005 review of universal service in the Telecommunications market, which includes a requirement for payphone provision to meet reasonable needs. Part of that statement amended our obligations with regard to the removal of payphone service https://www.ofcom.org.uk/__data/assets/pdf_file/0021/34266/statement.pdf As stated in Ofcom’s 2005 review,it is the responsibility of the local authority to initiate its own consultation process to canvas the views of the local community. They would normally expect these consultations to involve other public organisations such as the Parish or Community councils and work within the terms of the Communications Act 2003. This means that you must be able to objectively justify your decisions.