Myth:
Bank staff might ask for your PIN or on-line banking password to check who you are when they call you.
Reality
Bank staff will never ask you for your 4 digit card PIN number or on-line banking password when speaking with you over the phone.
They would never ask you to tap them into the telephone key pad either.
Related links
www.financialfraudaction.org.uk/joint-declaration-phone-scams.asp
www.financialfraudaction.org.uk/Consumer-Card-Fraud-Telephone-Scam.asp