Our comprehensive guide to Council services over the Christmas period
Ashford Borough Council
Ashford Borough Council services at International House
If you need to contact ABC during the festive period, opening hours during Christmas and New Year are as detailed below. The main switchboard number to call us on is 01233 331111.
| Date | Opening hours (for visits in-person) | Opening hours (for phone lines) |
|---|---|---|
| Monday 23 December | 9.00am to 4.00pm | 8.30am to 4.00pm |
| Tuesday 24 December | 9.00am to 2.00pm | 8.30am to 4.00pm |
| Wednesday 25 December | Closed | Closed |
| Thursday 26 December | Closed | Closed |
| Friday 27 December | Closed | Closed |
| Monday 30 December | Closed | 8.30am to 4.00pm |
| Tuesday 31 December | Closed | 8.30am to 4.00pm |
| Wednesday 1 January | Closed | Closed |
| Thursday 2 January | 9.00am to 4.00pm | 8.30am to 4.00pm |
| Friday 3 January | 9.00am to 4.00pm | 8.30am to 4.00pm |
Waste collections
Please ensure your bin is presented prior to 6am.
| Normal Collection Day | Revised Collection Day |
|---|---|
| Monday 23 December | Monday 23 December |
| Tuesday 24 December | Tuesday 24 December |
| Wednesday 25 December | Friday 27 December |
| Thursday 26 December | Saturday 28 December |
| Friday 27 December | Monday 30 December |
| Monday 30 December | Tuesday 31 December |
| Tuesday 31 December | Thursday 2 January |
| Wednesday 1 January | Friday 3 January |
| Thursday 2 January | Saturday 4 January |
| Friday 3 January | Monday 6 January |
| Monday 6 January | Tuesday 7 January |
| Tuesday 7 January | Wednesday 8 January |
| Wednesday 8 January | Thursday 9 January |
| Thursday 9 January | Friday 10 January |
| Friday 10 January | Saturday 11 January |
Normal recycling, refuse and food waste service resumes Monday 13 January.
You can also find all this information on the ABC festive waste collections webpage including recycling tips.
Garden waste collections
| Normal collection day | Revised collection day |
|---|---|
| Monday 23 December | Monday 23 December |
| Tuesday 24 December | Tuesday 24 December |
| Wednesday 25 December | Friday 27 December |
| Thursday 26 December | Saturday 28 December |
| Friday 27 December | Monday 30 December |
Garden waste collections will also be suspended for the weeks commencing Monday 30 December and Monday 6 January and will resume on your normal day of collection from Monday 13 January.
Missed bin collections
Missed bin collections can continue to be reported via the usual Report It channel.
Please note that any missed bins need to be reported the day after your collection was due, but no later than 48 working hours thereafter.
Once you have reported your missed collection, please leave your bin outside at the usual point of collection.
Kent County Council
Report a concern
- Social services – report abuse out of hours
- Report a problem on the road – use the online reporting tool to report non emergency issues on our roads or pavements.
- Report a problem on a right of way – use the online reporting tool to report non emergency issues on public rights of way.
Out of hours emergencies
If there is an emergency, call 03000 41 91 91.
Contact Centre staff are available to take emergency calls only on Christmas Day, Boxing Day, 27 December and New Year’s Day. If your enquiry is not urgent you will be able to contact KCCfrom 9am on Monday 30 December and Tuesday 31 December. It returns to our normal hours from 2 January.
Kent Support and Assistance Service is closed from 3pm on 24 December until 9am on 28 December. They are also unavailable on New Year’s Day and will reopen on 2 January. If you need urgent assistance during this time, contact the Social Services line on 03000 41 91 91.
Ashford Gateway Plus and Library
| Date | Hours |
|---|---|
| Monday 23 December | 9am – 5pm |
| Tuesday 24 December | Closed |
| Wednesday 25 December | Closed |
| Thursday 26 December | Closed |
| Friday 27 December | 9am – 5pm |
| Saturday 28 December | 9am – 3pm |
| Monday 30 December | 9am – 5pm |
| Tuesday 31 December | 9am – 4pm |
| Wednesday 1 January | Closed |
| Thursday 2 January | 10am – 6pm |
| Friday 3 January | 9am – 5pm |
| Saturday 4 January | 9am – 3pm |
Ashford Household Waste and Recycling Centre
Before visiting you must book a slot, entry without booking is not permitted.
| Date | Hours |
|---|---|
| Sunday 22 December | 9am – 4pm |
| Monday 23 December | 8am – 4:30pm |
| Tuesday 24 December | 8am – 3pm |
| Wednesday 25 December | Closed |
| Thursday 26 December | Closed |
| Friday 27 December | 8am – 4:30pm |
| Saturday 28 December | 8am – 4:30pm |
| Sunday 29 December | 9am – 4pm |
| Monday 30 December | 8am – 4:30pm |
| Tuesday 31 December | 8am – 3pm |
| Wednesday 1 January | Closed |
| Thursday 2 January | 8am – 4:30pm |
| Friday 3 January | 8am – 4:30pm |
| Saturday 4 January | 8am – 4:30pm |
| Sunday 5 January | 9am – 4pm |
Services provided
See our Government Services guide to see what services each council provides.