Transport

With amended services running over the festive period, check Stagecoach Christmas timetables before you travel.

Please plan ahead as some services may be busier than normal and try to take the most direct route available.

There’s great value travel for all! Kids go for just £1    with any adult ticket or concession pass and for travel after 6pm there’s our unlimited ‘eveningrider‘ ticket for just £3 on the Stagecoach Bus App.

This year will feel a bit different, but Stagecoacj are planning to run a variety of bus services on Boxing Day (subject to any local lock-down restrictions). Checkout the links to the Boxing Day bus timetables below.

Monday 21 – Wednesday 23 December	Normal school holiday service
Thursday 24 December (Christmas Eve)	Normal school holiday service but some early finishes -see below for more information
Friday 25 December (Christmas Day)	No service
Saturday 26 December (Boxing Day)	No buses on Ashford routes.
Sunday 27 December	Normal Sunday service
Monday 28 December	Normal Bank Holiday (Sunday) service
Tuesday 29 – Wednesday 30 December	Normal school holiday service
Thursday 31 December (New Years Eve)	Normal school holiday service but early finishes- see below for more information.
Friday 1 January (New Year’s Day)	No service
Saturday 2 January	Normal Saturday service
Sunday 3 January	Normal Sunday service
From Monday 4 January	Normal school day service

Buses that finish early on Christmas Eve and New Year’s Eve,

Route AD – The last bus is 20:55 from Bank Street.

Route B – The last bus is 20:45 from Kennington and 20:42 from Bridgefield.

Route C – The last bus will leave Ashford Int’l Rail Station at 21:06, from Lees Road at 21:25 and William Harvey Hospital at 21:31.

Route G – The 23:20 from Ashford Int’l Rail Station to Godinton Park will not run.

You must not leave or be outside of your home or garden except where you have a ‘reasonable excuse’.

Stay safe when you travel

Remember, unless you’re exempt, you must wear a face covering throughout your journey. Please use contactless payment where you can, keep your distance from other passengers and take your litter with you.

Travelling is easier with the Stagecoach Bus App

Did you know we’ve added colour-coded buses to our live map in the app?
It’s great to help you find the quieter times to travel.

Download the app

Customer Help Hub Opening Times

Email Stagecoach at CustomerHelpSE@stagecoachbus.com 
(Mon – Fri not including Bank Hols, 09:00-17:00)

Tweet them at @StagecoachSE
(Mon – Fri not including Bank Hols, 09:00-17:00)

Call us on 03456 00 22 99
(Mon – Fri not including Bank Hols, 10:00-12:00 & 13:00-15:00)

Follow them on Instagram @Proud2Serve_SE

You can reach the Stagecoach help hub team up to 3pm on Christmas Eve. They reopen on Tuesday 29 December until 3pm on Thursday 31 December then reopen on Monday 4 January 2021.

Need more information or have a question?
Click here for Stagecoach  Help & Contact   services. 

Stagecoach UK Bus
https://www.stagecoachbus.com/promos-and-offers/south-east/christmas-and-new-year-bus-times

On Bank holiday Monday 31 August   a normal Sunday/Bank Holiday service (pre-COVID) will operate on all Ashford Stagecoach routes.

From Tuesday 1 September full pre-COVID timetables will resume  for all Ashford bus routes, with the following exceptions;

• Route 10X – On Mondays to Fridays the first journey to Maidstone and the first journey to Ashford will run up to 20 minutes earlier compared to pre-COVID for reliability.
• Route 111 – Will continue to use the revised timetable shown above.

https://www.stagecoachbus.com/SEcovid19

Stagecoach are changing social distancing on buses in the South East

As lockdown restrictions continue to ease and more people are travelling Stagecoach have reviewed their seating guidance so they can safely carry more passengers.

There will be posters and signage onboard the bus to help you find where to sit. Once on board you’ll be able to sit:

• One person per double seat
• Leave the seat behind and next to someone empty
• Only sit with somebody if they’re in your household or bubble.

See below example plans so that you can see the zig zag seating arrangement:

We know you’ve got lots of questions so we’ve put together some answers relating to this new process when travelling on our services.

Q Why is it safe now to sit so close to others on the bus?

A With the virus now more controlled, the alert level has been reduced and there has been a relaxation of social distancing measures across other sectors in England. Now that everyone who can is wearing a face covering on board it was time for us to make a few changes. Along with other public transport operators, we’ve done a risk assessment which means one person can now sit on each double seat, in a zig-zag formation. This will allow more people to safely travel on our services.

Q I haven’t seen this in the Government guidelines, is this allowed?

A In line with the reduced risk level, the Government has relaxed social distancing measures across a wide range of sectors and worked with individual sectors to apply the new measures to that industry. We’ve consulted with government and The Confederation of Passenger Transport UK (CPT) that this change in social distancing on board public transport is allowed and is necessary to help get the country moving again.

Q What if the person in front of or behind me isn’t wearing a face covering?

A There will be people who aren’t wearing face coverings because they’re exempt for various reasons so please remember to be kind. If you feel uncomfortable sitting in front of or behind them, choose a seat further away or across the aisle.

10-steps to staying safe when you travel:

1. Plan ahead, allow extra time for your journey and try to travel at off-peak times, where possible.

2. Wear a face covering. 

3. Use contactless, smartphone, smartcard, or  have the exact change.

4. Buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus.

5. Let people off the bus before you get on. Be considerate of the impact of restrictions on the needs of fellow passengers who may have impairments, disabilities or mobility issues.

6. Keep a safe social distance from others, at the bus stop and on board.

7. Only one person can sit on a double seat, unless you’re with a member of your household or bubble.

8. Leave the seat next to you or behind someone empty.

9. Don’t stand on the bus.

10. Wash or sanitise your hands before and after your journey.

Stagecoach are increasing more of their services in the South East from Monday 29th June 2020

Stagecoach thanks all of their customers who have given valuable feedback in recent weeks.

They have listened to this and made changes where they can to bring services back to the communities of Kent and East Sussex.

The services changing on the 29th June 2020 include:

• Ashford; 2, A, B, C, D & AD.

Please note that timetables are being updated more frequently than usual at this time, so please check the latest temporary timetables below before you travel:

Temporary timetables >

As more people return to work, to help keep everyone safe the number of seats available on buses has been reduced to promote social distancing.

Please plan ahead and avoid the busiest times of day if you can and see below our 10-steps to travelling safely at this time.

1. Plan ahead, allow extra time for your journey and try to travel at off-peak times, where possible.
2. You must wear a face covering.
3. Use contactless to pay or have the correct change.
4. Buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus.
5. Let people off the bus before you get on.
6. Keep a safe social distance from others, 2m apart where possible – at the bus stop and on board.
7. Sit in the window seat, leaving the seats in front and behind you empty and don’t sit directly behind the driver.
8. Only one person can sit on a double seat, unless you’re with a member of your household.
9. Don’t stand on the bus.
10. Wash or sanitise your hands before and after your journey.

Stagecoach are increasing some services across the South East from 1st June 2020

From Monday 1st June there’ll be a phased uplift in bus services. At first this will be on some of the busier routes in Kent, but as government lock-down restrictions ease, you will begin to see more buses return to service in other parts of the South East.

The services changing on the 1st June 2020 include:

Ashford routes; 1/1A, 2A, 10X, 11, 111, 123 & 666

Thanet routes; 8/8X, 48, 48A, Loop

Dover routes; 61 (evenings), 90 & 15

Please note that timetables are being updated more frequently than usual at this time, so please check our latest temporary timetables below before you travel:

Temporary timetables

10-steps to staying safe when you travel:

1. Plan ahead, allow extra time for your journey and try to travel at off-peak times, where possible.
2. Wear a face covering if you can.
3. Use contactless to pay or have the correct change.
4. Buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus.
5. Let people off the bus before you get on.
6. Keep a safe social distance from others, 2m apart where possible – at the bus stop and on board.
7. Sit in the window seat, leaving the seats in front and behind you empty and don’t sit directly behind the driver.
8. Only one person can sit on a double seat, unless you’re with a member of your household.
9. Don’t stand on the bus.
10. Wash or sanitise your hands before and after your journey.

As more people return to work, to help keep everyone safe we have reduced the number of seats available on our buses to promote social distancing. Please plan ahead and avoid the busiest times of day if you can and see below our 10-steps to travelling safely at this time.

Stagecoach UK Bus 30 May 2020
https://www.stagecoachbus.com/promos-and-offers/south-east/government-coronavirus-measures–changes-to-bus-services
https://www.stagecoachbus.com/promos-and-offers/national/covid-19-travelling-safely

To serve key workers who need to travel on May Bank Holiday (Monday 25th May), Stagecoach will be running their current Monday to Saturday service on most routes.

There are a few routes that will not operate on Monday 25th May:

Route 649 in Canterbury will not operate
Route 93 in the Dover area will not operate
Routes 312 and 313 to and from Rye will not operate
Routes 95, 96 and 97 in the Bexhill area will not operate

Route 5 in Seasalter will be operated by Regent, view Regent timetable

For more details of these and the current timetables in place across the South East, see below:

Temporary timetables

In order to serve key workers who need to travel on Good Friday and Easter Monday, Stagecoach buses will be running their current Monday to Saturday service on most routes. Their journey planner is now updated, so you can plan your essential journey over Easter now: https://www.stagecoachbus.com/plan-a-journey

Unfortunately there are a few routes that cannot be operated on Good Friday and Easter Monday:

• Route 649 in Canterbury will not operate.
• Route 93 in Dover will not operate.
• Routes 312/313 & 95/96/97 in the Hastings area will not operate.

On Easter Sunday we they be operating normal Sunday bus timetables.

The customer service centre will not be open on Good Friday or Easter Monday.

They will re-open on Tuesday 14th April.

You can contact them via

• email at southeast.enquiries@stagecoachbus.com,
• Tweet us @StagecoachSE or
• phone us on 03456 00 22 99,
  between 10:00 – 12:00 and again between 13:00 – 15:00.

Stagecoach bus services and timetables are temporarily changing due to COVID-19

Following government advice to limit non-essential travel, we’re making changes to our South East services and timetables from Monday 30 March 2020.

The changes ensure that essential routes are maintained wherever possible. Please make sure you’ve got the most up-to-date information.   At the moment, the latest information won’t be available on our journey planner but click below to download the temporary timetables: 

Temporary timetables >

If you’re a key worker and need to give us feedback on our temporary timetables across West Scotland because you’re concerned they don’t meet your needs, or you have comments about social distancing you can do so here.
If you need more information about our response to COVID- 19, please visit our Coronavirus webpage
We want to reassure you that our absolute priority is to protect the safety of our customers and employees. So, we’ve introduced enhanced hygiene measures across all our buses and are encouraging the use of contactless payment, which keeps us all a little safer. You can pay by contactless with your card or device on all our buses so please go contactless if you can.