News

Warning about Brexit scams

Stop the Scammers

With today being the United Kingdom’s final day as a member of the EC, Get Safe Online is warning about a number of scams which will undoubtedly be perpetrated in order take advantage of changes in the law and processes. In fact, some scams have already been reported, prior to Brexit taking place.

Tony Neate, CEO of Get Safe Online, said “Whether you agree or disagree with Brexit, it’s finally here. We know from bitter experience that fraudsters will seize every opportunity to exploit major changes like this, taking advantage of people’s uncertainty and even confusion about what it means to them.

“Our experts have put together some expert tips around some of the scams we anticipate taking place in the days and months to come, some of which are already happening. I urge you to read them and, above all, always think twice about whether approaches you receive are genuine. Checking and double-checking can save untold losses, upset and inconvenience.”

EHIC scams

An EHIC (European Health Insurance Card) gives you access to state-provided healthcare if you are visiting the EEA or Switzerland, Norway, Iceland or Liechtenstein. It is provided free of charge on application via an official UK government website. For more information on the status of EHIC eligibility.

It is currently not clear whether the EHIC will apply to UK travellers, a fact which will undoubtedly cause uncertainty.

Your European Health Insurance Card (EHIC) will be valid up to 31 December 2020 (gov.uk)

If you consider that there are already a number of copycat websites charging for EHICs, there will certainly be an increase in illegal activity enticing consumers to pay for EHICs, or alternatively offering an ‘alternative’.

To apply for an EHIC – visit the official government or NHS website.

Passport scams

With Brexit, we expect fraudsters to take advantage of passport changes. Typically, these will involve requests or demands from scammers claiming to be from either government websites in the UK or EU – or travel companies, checking the validity of your passport. As passports are one of the main ways with which you can prove your identity, giving these details to an unauthorised party will almost certainly involve identity theft or financial fraud, or both.

HMRC scams

emails, texts, social media messages and phone calls claiming to be from HMRC have been some of the most commonplace online scams for years. They take the form of notifications that the recipient is either owed a tax refund, faces some kind of penalty for unpaid tax or failure to submit a return, or that regulations or thresholds have changed. The emails, texts and posts include links, but clicking on them can result in being taken to a convincing but fake website which requests your confidential details, or your device being infected with malware. Clicking on email attachments can have the same consequences. We expect a large crop of new fake messages fitting this description, but modified to include changes brought about by Brexit.

Businesses are also being targeted with fake HMRC communications, particularly those who trade with the EU who have been falsely told that they need to register for a UK trader number, or similar warnings.

HMRC will never ask you for your payment or personal details by email, text or over the phone, so you should treat these approaches with extreme caution. If in doubt, call HMRC on a number you know to be correct, to check if the approaches are genuine or fake.

Bogus investments

Investment scams are as old as money itself, but they have been aided by technology and fraudsters are constantly finding new, more convincing ways to perpetrate them. Brexit provides the ideal opportunity.

For example, scammers are emailing, messaging or calling unsuspecting victims to convince them that making a new investment or modifying an existing one will help to either take advantage of new, post-Brexit laws, or reduce damage resulting from the changes.

A variant of this scam arises from the fact that much UK financial services regulation is drawn from EU directives, with the result that UK banks access to the European payments infrastructure may change, causing lengthier money transfers, payments or receipts in Euros.

Never provide confidential details such as logins or the name of your bank, pension scheme provider, to people or organisations who have contacted you at random. If in doubt, contact your genuine financial services providers or IFA on the number you know to be correct.

Business scams

In the workplace, fraud is often committed through impersonation scams, where businesses typically receive an email, phone call or letter claiming to be from a supplier or subscription service, notifying of a new payment details which are actually into a fraudster’s bank account. It is possible that some will now feature Brexit as an excuse, claiming that payment details have changed because of changed banking arrangements in the wake of the UK’s exit from the EU.

Get Safe Online 31st January 2020
https://getsafeonline.org/news/get-safe-online-warns-about-brexit-related-scams/

Get Safe Online is a public / private sector partnership supported by HM Government and leading organisations in banking, retail, internet security and other sectors.

Save by switching

Use the Citizens Advice energy price comparison tool to see if you can save money by switching energy tariff or supplier.

Use your power to make a BIG difference!

Department for Business, Energy & Industrial Strategy, Citizens Advice, Energy Saving Trust
’20 Ways to Save Easy, expert-approved, energy-saving actions’
www.citizensadvice.org.uk/Global/CitizensAdvice/campaigns/BESW%202020/20%20ways%20to%20save%20(1).pdf

Save on heating

  • If you have a timer on your central heating system, set the heating and hot water to come on only when required.
  • If you turn down your main thermostat by 1 degree, you can save around 10% on your energy bill. But make sure your home is warm enough during cold weather. Cold homes can damage your health.
  • Installing a room thermostat, a programmer and thermostatic radiator valves and using these controls efficiently could save you around £75 a year.
  • Close your curtains at dusk to stop heat escaping through the windows and check for draughts around windows and doors.
  • Draught-proofing of window and doors and blocking cracks in floors and skirting boards can save around £20 a year on energy bills.

Learn more from the Energy Savings Trust

Use your power to make a BIG difference!

Department for Business, Energy & Industrial Strategy, Citizens Advice, Energy Saving Trust
’20 Ways to Save Easy, expert-approved, energy-saving actions’
www.citizensadvice.org.uk/Global/CitizensAdvice/campaigns/BESW%202020/20%20ways%20to%20save%20(1).pdf

Image: Energy Savings Trust

Save on appliances

Turning your appliances off standby mode can save you £30 a year and remember not to leave laptops and mobile phones on charge unnecessarily.

Use your power to make a BIG difference!

Department for Business, Energy & Industrial Strategy, Citizens Advice, Energy Saving Trust
’20 Ways to Save Easy, expert-approved, energy-saving actions’
www.citizensadvice.org.uk/Global/CitizensAdvice/campaigns/BESW%202020/20%20ways%20to%20save%20(1).pdf

Save on lighting

  • Turn your lights off when you’re not using them. If you switch a light off for just a few seconds, you will save more energy than it takes for the light to start up again. This will save you around £14 a year on your annual energy bills.
  • Replace your bulbs as and when you can with energy efficient LEDs – on average it could save about £35 a year on bills.

Use your power to make a BIG difference!

Department for Business, Energy & Industrial Strategy, Citizens Advice, Energy Saving Trust
’20 Ways to Save Easy, expert-approved, energy-saving actions’
www.citizensadvice.org.uk/Global/CitizensAdvice/campaigns/BESW%202020/20%20ways%20to%20save%20(1).pdf

Save in the kitchen and bathroom

Save in the kitchen

  • Use a bowl to wash-up rather than running a tap,
  • reduce your washing machine use by one cycle a week, and
  • only fill the kettle with the water you need

and you could save around £36 a year in the kitchen.

Save in the bathroom

  • Spend one minute less in the shower each day and a family of four could save £75 a year on energy and water bills.
  • A dripping tap can waste more than 5,300 litres of water a year, so make sure your taps are properly turned off and change washers promptly when taps start to drip.
  • A running tap wastes more than 6 litres of water every minute, so turn off the tap while brushing your teeth, shaving, or washing your face.
  • Replacing an inefficient shower head with a water efficient one could save a household of four people around £70 a year off gas bills and around £115 a year off water bills.

Use your power to make a BIG difference!

Department for Business, Energy & Industrial Strategy, Citizens Advice, Energy Saving Trust
’20 Ways to Save Easy, expert-approved, energy-saving actions’
www.citizensadvice.org.uk/Global/CitizensAdvice/campaigns/BESW%202020/20%20ways%20to%20save%20(1).pdf

Big Energy Saving Week

Despite the high atmospheric pressure we are currently experiencing the temperature is expected to remain low so we’ll all be using more energy.

We all have the power to save energy, money and the environment through everyday actions. Simple changes such as switching energy supplier or tariff, accessing discounts or grants, and making homes more energy-efficient can make a big difference.

During Big Energy Saving Week we will post some ideas that you can use to save at home.

KCC Draft 5 Year Plan

Kent County Council

Opens 6 January 2020
Closes 17 February 2020

The 5 Year Plan (Kent County Council’s [KCC] strategic statement) is their flagship strategy. It unites the council with clear outcomes and objectives.

Tell them what you think and help make Kent the best place to live, work, play, learn and invest in.

The Leader, Roger Gough, talks about the importance of your views on the draft 5 Year Plan.

Read the video transcript.

Over the past 5 months KCC have been listening to:

  • Kent residents
  • young people
  • businesses
  • voluntary and community sector organisations
  • its staff
  • its partners across public services.

They have heard about what is important to quality of life in Kent and what people’s priorities are.

Based on what they have heard, they have developed a draft plan. The plan shapes what they will do, what they will prioritise spending money on and how they will work together with their partners over the next 5 years.

The plan sets out 7 draft outcomes for Kent:

Enterprise and investment

Making Kent an ambitious and successful county, with high quality jobs, skilled workers, enterprising businesses and thriving town centres and rural areas.

Securing sustainable infrastructure

As Kent grows, working with partners to put in place the infrastructure that communities need, including roads, school places and utilities.

Connected transport and communities

Keeping Kent’s roads and pavements well maintained and safe, keeping traffic flowing and improving public transport so everyone can get around the county.

A cleaner and greener Kent

Keeping our streets, towns and parks tidy and clean, protecting the green areas and coasts that make Kent so special and leading the way on tackling the climate emergency.

Stronger and safer Kent communities

Continuing to bring communities together so everyone feels involved and supported and working with partners to make sure everyone feels and stays feeling safe.

Opportunities for children and young people

Giving children the best start in life, providing effective early help when families need it and making sure every young person gets the education, skills and experiences they need for a successful future.

Quality health, care and support

Helping people to live well, working with partners to improve people’s physical and mental health and resilience and providing quality social care when people need it.

Each outcome has a set of more specific objectives that KCC will work with partners to deliver. We will also stand up for Kent’s interests with government.

Now they are keen to hear your thoughts about it so we can make changes before publishing the final version.

Tell them what you think

They recommend that you read their 5 Year Plan consultation document (PDF, 678.4 KB) before responding to the consultation questionnaire.

They’d like to hear your views on:

  • how well the 7 draft outcomes reflect what is important to your quality of life
  • how well the draft objectives will help them to deliver each of these outcomes.

The consultation will close on 17 February 2020.

Respond to the draft 5 Year Plan consultation questionnaire

If you can’t complete the questionnaire online, use the Word version of the questionnaire (DOCX, 175.7 KB)

Consultation documents:

Alternative formats

If you need any of the consultation materials in an alternative format or language please email alternativeformats@kent.gov.uk or call 03000 42 15 53 (text relay service number: 18001 03000 42 15 53). This number goes to an answering machine, which is monitored during office hours.

Christchurch manse conversion

Christchurch manse with scaffolding

Work to convert the manse at Christchurch into short term accommodation is progressing.

Following the amalgamation of parishes in Ashford, the building was no longer required by the Church of England. Ashford Borough Council bought the home in Beaver Road for £430,000 and is investing around £500,000 to convert it into eight homes, capable of accommodating up to 25 people. An extensive refurbishment programme is underway to add facilities like a communal kitchen, dining room and laundry room.

Christchurch Lodge, as the building has been renamed, follows the same blueprint adopted by the council when it created Christchurch House, a rundown property bought at auction for £278,000 in 2013. It was transformed into good quality short-stay accommodation and was so successful that the money saved on placing homeless people in costly B&Bs meant that Christchurch House payed for itself in four years.

Cllr Bill Barrett, portfolio holder for housing, said tackling homelessness was a huge priority for the authority. He said both the prevention of homelessness and using the council’s own stock to house homeless people, rather than using costly B&Bs, made financial sense.

“Following the blueprint of Christchurch House represents a win-win strategy. For five years it has offered households a better solution than the upheaval of living out of a B&B. It is also good news that the council has saved considerable sums of money it would have had to pay in B&B costs. We are proud of the proactive approach we take to delivering new housing projects.”

Kent-based Jenner Contractors is carrying out the Christchurch Lodge conversion and a feature of the project is the commitment to using high-quality products and materials to ensure maximum build quality, environmental sustainability and energy efficiency.

Ashford Borough Council 08 January 2020
https://news.ashford.gov.uk/news/1m-homeless-initiative-by-ashford-borough-council-taking-shape/

Doorstep Crime – Loft insulation

'Surveyor in hi-vis jacket

Kent County Council Public Protection have had reports of doorstep criminals targeting residents in the Ashford area for loft insulation work.

What happens

  • Residents are cold-called
  • The doorstep criminal claims to be from the Council
  • The resident is offered a ‘free’ survey for loft insulation
  • Once a price is mentioned by the criminal they then use pressure tactics including telling the resident their property value will decrease if they do not have the work done

What to do

  • NEVER agree to work from someone who knocks on your door uninvited
  • Don’t allow anyone to pressure you into having work done
  • If you ask them to leave and they don’t, contact the police on 999
  • Use reputable traders who are members of the KCC Trading Standards approved trader scheme, run in partnership with Checkatrade
  • Get a minimum of 3 quotes in writing

Please warn vulnerable family members, friends and neighbours.

If you loft needs insulation you may be eligible for funding check the Warm Homes scheme

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