News

Public spaces / outdoor activities / exercise

11 May 2020 0 Comments

There will be a limited number of things you can do from Wednesday 13th May that you cannot do now:

  • spend time outdoors – for example sitting and enjoying the fresh air, picnicking, or sunbathing
  • meet one other person from a different household outdoors – following social distancing guidelines
  • exercise outdoors as often as you wish – following social distancing guidelines
  • use outdoor sports courts or facilities, such as a tennis or basketball court, or golf course – with members of your household, or one other person while staying 2 metres apart
  • go to a garden centre

At all times, should continue to observe social distancing guidelines when you are outside your home, including ensuring you are 2 metres away from anyone outside your household. As with before, you cannot:

  • visit friends and family in their homes
  • exercise in an indoor sports court, gym or leisure centre, or go swimming in a public pool
  • use an outdoor gym or playground
  • visit a private or ticketed attraction
  • gather in a group of more than two (excluding members of your own household), except for a few specific exceptions set out in law (for work, funerals, house moves, supporting the vulnerable, in emergencies and to fulfil legal obligations)

If you are showing coronavirus symptoms, or if you or any of your household are self-isolating, you should stay at home – this is critical to staying safe and saving lives.

Covid19, Health, News

Recycling Centre reopens from 15 May

6 May 2020 6 Comments

Household Waste Recycling Centres (HWRCs) will open from Friday 15 May for essential use.

It’s important for you to limit use of these restricted slots, as they should be used for emergency waste disposal.

To be able to visit a HWRC you must book a slot in advance. Please note that booking slots are very limited to maintain social distancing for staff and visitors.

Booking will be available from Wednesday 13 May 2020

Note that the demand is high: there was a queue of 17500 to get on to the online booking form at Wednesday lunchtime; there is likely to be a long wait time on the phone.

Who can visit

You will only be able to book one trip in any 4 week period to ensure everyone can use the site safely.

Please note that the restricted vehicle and voucher scheme still applies. If you have a restricted vehicle you must apply for a voucher.

See our previous post for links to KCC and ABC pages giving information about other council services.

Kent County Council
https://www.kent.gov.uk/waste-planning-and-land/rubbish-and-recycling/visiting-a-hwrc-during-coronavirus

Environment, Kent County Council, News

Use of masks

30 April 2020 0 Comments

With advice from the Scottish Government that citizens should wear face coverings in some situations we give information on the benefits of masks in the community.

We have reproduced below an extract from the World Health Organisation document ‘Advice on the use of masks in the context of COVID-19‘

In summary:

  • There is limited evidence that wearing of masks by people who have Covid-19 asymptomatically may prevent them spreading the virus to others.
  • There is no evidence that wearing a mask (whether medical or other types) by healthy persons in the wider community setting, can prevent them from infection with COVID-19.
  • The use of medical masks in the community may create a false sense of security, leading to potentially less adherence to proven preventive measures such as physical distancing and hand hygiene.
  • For any type of mask, appropriate use and disposal are essential to ensure that they are effective and to avoid any increase in transmission.
  • Medical masks should be reserved for health care workers.
(more…)

Health, News

SORN your vehicle for Free

25 April 2020 0 Comments

Because drivers are not using their vehicles during the Coronovirus restrictions, some have decided to register them as Off Road, to get Vehicle Tax and Motor Insurance refunds.

Think carefully before before submitting a Statutory Off Road Notice (SORN) but if you do decide to,
use the government website,
https://www.gov.uk/make-a-sorn, through which it is FREE.

Do not pay to ‘SORN’ your vehicle.

Websites may encourage you to SORN your vehicle or even claim that it is a legal requirement to SORN it if it is not being drive. They then charge to submit the notice for you and collect your personal details.

It is FREE to do it on the government website

Check before you SORN your vehicle

You cannot register your vehicle Off Road if it is used or parked on a public road. To be registered Off Road it must be stored on a private drive, in a garage or on private land.

If you cancel your motor insurance you will not be covered for damage to or theft of it. We would only recommend cancelling your insurance if you are confident that it is fully secured.

Some insurers are giving refunds or extending motor insurance policies during the ‘lock down’

Tax and Insure your vehicle before driving it

If you do decide to register it Off Road during the ‘lock down’, do remember to Tax and Insure it before you drive it. You could be fined and you vehicle seized and destroyed if you drive without tax or insurance.

Daily Mail, This is Money
https://www.thisismoney.co.uk/money/cars/article-8245243/Beware-SORN-sites-charging-40-car-road.html

Crime, News, Security, Transport

Stay Cyber Aware

23 April 2020 0 Comments

Cyber Aware is the UK government’s advice on how to stay secure online during coronavirus.

Many of us are spending more time online. Keep yourself and your family secure by following our NCSC advice.

Stay home — Stay connected — Stay Cyber Aware

6 TOP TIPS

Click each tip for more information on NCSC website

National Cyber Security Centre
https://www.ncsc.gov.uk/cyberaware/home

News, Security, Technology

For parents

17 April 2020 0 Comments

A special COVID-19 message

When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111 or go the Accident and Emergency Department (A&E). While the governmen tis asking everyone to slay an home, it can be confusing to know what to do. Here is some guidance around what to do if your child shows any of the following symptoms or signs.

For advice on COVID-19 and chlldhood illnesses/injuries visit www.NHS.UK

image006

You should go to A&E and/or call 999 immediately if
Appearance
  • Pale/mottled/ashen/blue colour
  • Collapsed/unresponsive/loss of conciousness
  • No obvious pulse or heartbeat
  • Severe allergic reaction
Behaviour
  • Extreme irritability/pain/sleepiness
    (can be woken but falls asleep immediately)
  • Seizure/jerking movements/fit
Breathing
  • Sucking in and out between ribs
  • Flaring nostrils
  • Extremely fast breathing
  • Unusually noisy breathing
Other
  • Bleeding from an injury that doesn’t stop after 10 minutes of pressure
  • Fever with a stiff neck

image005

You should go to A&E if
Appearance
  • Dizziness/feeling faint
  • Rash that does not fade when you press it
Behaviour
  • Severe tummy pain
Other
  • Burn
  • Possibie broken bone
Other
  • Swallowed foreign objects
    (especially magnets/batteries)
  • Temperature higher than 38°C
    in a baby younger than 3 months old
  • Your Child has special health care needs
    and you have a plan that tells you to go to A&E
  • Feels abnormally cold to touch
  • Expressing suicidal/significant self-harm thoughts
  • Head injury

image004

You should call your GP if
Appearance
  • Mild/moderate allergic reaction (known or suspected)
  • New rash that fades when you press on it
  • Mild irritability/sleepier than normal
  • Moderate tummy pain
  • Vomiting and diarrhoea
  • Not passed urine for more than 12 hours
Breathing
  • Wheezing/fast breathing
Other
  • Temperature >39°C [age 3-‘I2 months]
  • Temperature over 38°C for 5 days or more
  • Accidentai overdose of medication or other substances
  • Ear pain for more than 2 days
  • Emotional distress (where your child can’t be reassured)

image002

You should use 111 online or call 111 if:
Appearance
  • Pink eyes/red eyes
Behaviour
  • Ear pain for less than 2 days
  • Mild tummy pain
Breathing
  • Cough
  • Runny nose
Other
  • Temperature over 38°C for less than 5 days

Designed by primary and secondary care clinicians from Barts Health NHS Trust and East London Health and Care Partnership

Children, Health, News

Stagecoach Easter services

9 April 2020 0 Comments

In order to serve key workers who need to travel on Good Friday and Easter Monday, Stagecoach buses will be running their current Monday to Saturday service on most routes. Their journey planner is now updated, so you can plan your essential journey over Easter now: https://www.stagecoachbus.com/plan-a-journey

Unfortunately there are a few routes that cannot be operated on Good Friday and Easter Monday:

  • Route 649 in Canterbury will not operate.
  • Route 93 in Dover will not operate.
  • Routes 312/313 & 95/96/97 in the Hastings area will not operate.

On Easter Sunday we they be operating normal Sunday bus timetables.

The customer service centre will not be open on Good Friday or Easter Monday.

They will re-open on Tuesday 14th April.

You can contact them via

  • email at southeast.enquiries@stagecoachbus.com,
  • Tweet us @StagecoachSE or
  • phone us on 03456 00 22 99,
    between 10:00 – 12:00 and again between 13:00 – 15:00.

News, Transport

KFRS customer promise consultation

4 April 2020 0 Comments

Fire service personell

Kent Fire and Rescue Service (KFRS) are consulting on their Customer Promise

KFRS exist to help keep you safe whether at work, home or as you move around Kent and Medway. They deliver services for everyone working and living in our changing community. They aim to give people advice and support in order to reduce the risk of fire and other emergencies as they go about their daily lives. Of course, accidents still happen and they aim to provide an excellent emergency response when it is needed, meeting the needs of every individual involved.

The KFRS customer promise sets out what you are entitled to expect from them, and what they expect from our staff. It also outlines the standards that they have set in the key areas of service that they know are important to you. And because a statement is simply a statement, you will find quantifiable targets by which their performance can be measured in their action plans. Above all, it is their commitment to provide you with an assured level of service, giving you the peace of mind that they are working to help you stay safe in your home, at work and when you’re out and about in Kent and Medway.

There when you need them

  • Everyone in Kent has a right to expect an excellent response from Kent Fire and Rescue Service.
  • They will always seek to innovate so we can deliver a service that meets changing local needs.
  • To develop a better understanding of our customers’ needs so they can provide services that fit your needs and accessible advice to help you keep yourself, your home and your business safe.

Respect, fairness, compassion

  • KFRS recognise without bias the rights, needs and dignity of others in all our contact with you.
  • They will work to see things from our customers’ perspective and treat everyone with compassion, fairness and respect
  • They will ensure all people, but particularly those with a disability; lesbian, gay, bi-sexual and transgender people (LGBT); ethnic minority people; older people; and people from minority faiths, are aware of ther services, feel confident to access them and understand how they can be adapted to meet individual needs.

Working with you to deliver good value services

  • KFRS will seek your views and listen to your feedback to help them shape and deliver services.
  • They will continue to deliver the best service they can by setting targets and honestly reviewing performance to see where they can improve.
  • They will spend public money in a way that maximises community benefits.
  • They will take a common sense approach to our work with partners including police, ambulance and public health to save money, avoid waste and build safer, resilient communities.
  • They will continue to work in a way that minimises their impact on the environment.

To listen, learn, and resolve your problems

  • KFRS will make it easy for you to contact them. 
  • Staff will listen and deal with you in a professional, friendly way, avoiding jargon and taking responsibility to resolve your issue.
  • They will respect and protect your privacy and personal data. They maintain a secure network and servers to safeguard your data against malicious activity.
  • Despite best efforts they occasionally make mistakes. When things do go wrong, they want you to feel confident that they will listen and deal with your complaint quickly and learn lessons to improve their services.

Kent Fire and Rescue Service
https://www.kent.fire-uk.org/about-us/our-customer-promise/

Consultation, News, Safety