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It’s worth researching the market and what your new consumer rights mean before you buy, particularly if you are shopping for expensive items. If you know your rights, you can spot traders who do not seem to be compliant and so avoid potential problems from the start.

Use Citizens Advice consumer service

The consumer service can advise on consumer problems or give pre-shopping advice to reduce risk.

Phone 03454 040506 Monday to Friday 9am to 5pm, except Bank Holidays.
You can also email queries through the website citizensadvice.org.uk

If you do have a problem you can visit:

Ashford Borough Citizens Advice Bureau (more…)

The short term “right to reject” enables you to return goods to a trader, within a 30 day period, for a full refund if your core rights have been breached. The burden of proof will be on you to show that the goods are not satisfactory, fit for purpose or as described.

Know your cancellation rights.

Consumer law states that cancellation terms must be fair, transparent and prominent. However, your cancellation rights vary depending on where and when the contract was made and what it is for. Take time to find out about cancellation rights for the item or service you are buying.

Citizens’ Advice: Know your new rights

The Consumer Rights Act states that terms and conditions must be prominent, so important terms hidden in the small print may not be compliant with the law.

Essential information must be provided.

Traders, service providers, letting agents and secondary ticket sellers are covered by the new Consumer Rights Act. They must provide you with prominent, clear and honest information before you buy from, or enter into a contract, with them.

#consumerrights

Citizens’ Advice: Know your New Rights

Three core requirements

The Consumer Rights Act 2015 requires that goods and services must be:

• as described
• of satisfactory quality and
• fit for purpose.

Digital Content

Digital content, such as online film and games, music downloads or e-books, is also covered. You have a right to a repair or replacement of faulty digital content

It is important to check before you buy that digital content meets your requirements and is compatible with your hardware and software.

#consumerrights

Citizens’ Advice: Know your New Rights

The Consumer Rights Act will streamline 8 pieces of legislation into one, making it easier to understand and use your consumer rights. This will help consumers and businesses to avoid disagreements. But when a problem does occur, the changes will also make it easier to settle through the offer of alternative dispute resolution, which can avoid expensive court cases. (more…)